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Highlights of the 2014 NSS results, plus inspiration for improvements in 2015

12 August 2014

NSS results 2014

The 2014 NSS results made for encouraging reading for UCL. Not only did the overall institutional satisfaction score jump to 86 per cent, but departments from across the university made significant advances.

Four departments achieved the distinction of recording 100 per cent overall student satisfaction. While Science and Technology Studies achieved the same feat in 2013 – and Speech Sciences required just a five per cent boost – Project Management and Medical Physics and Bioengineering both recorded improvements of 20 per cent or more to reach the maximum score.

In the area of teaching, meanwhile, European Social and Political Studies and Speech Sciences shared the top spot, both achieving 97 per cent student satisfaction.

Many of these gains can clearly be traced back to the improvement plans created following the 2013 NSS results. Every department produced a list of actions, which has provided UCL with a wealth of ideas for improving student satisfaction.

Judith Hillmore, Head of Student Experience and Global Citizenship, worked through every single plan in order to create this collection of nearly 200 ideas (Word document), categorised according to the area of the NSS that the idea seeks to tackle.

Ideas range from kicking off mentoring schemes and instituting innovative forms of assessment and feedback to inviting student consultation and introducing new technology.

If you are already thinking about how to make further gains next year, this is a great place to start.

Further information

Page last modified on 11 aug 14 15:12

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