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UCL Student Support and Wellbeing Phone Lines

Learn more about the Student Support and Wellbeing Phone Line and the UCL 24/7 Student Support Line.

 

Student Support and Wellbeing Phone Line

Our telephone service is available on +44 (0) 20 3108 8836.

9am to 12pm and 2pm to 5pm on Monday, Tuesday,  Wednesday and Friday.

9am to 12pm and 2pm to 4pm on Thursday.

Once you have called the line you can select one of the below options to speak to our teams;

  1. Mental Health Advice;

  2. Disability Advice;

  3. Counselling Advice;

  4. Registry Services;

  5. UCL East Services.

Our services can also be accessed via askUCL or in person.

What can we help with?

    Options 1 and 2: Disability, Mental Health and Wellbeing

    Options 1 and 2 are run by the Disability, Mental Health and Wellbeing Team, who can help with:

    • Make recommendations to and liaise with your department regarding reasonable adjustments for teaching and learning.
    • Provide advice and guidance for both you and your department, about the potential impact of your disability or mental health difficulty on your studies and how this can be accommodated.
    • Help you apply for exam adjustments.
    • Liaise with UCL Accommodation about specific requirements or difficulties arising from your condition or personal circumstances.
    • Assist you with applying for disability funding, such as Disabled Students’ Allowances (DSA).
    • Signpost you to other support services, including psychological and psychiatric services.
    • Discuss specialist one-to-one support to help you mitigate the impact of your condition on your studies.
    • Provide support and appropriate external referrals if you've been affected by domestic or sexual violence.
    • Provide information and advice if you're considering an interruption of study for health or wellbeing reasons.
    • Support your return to study following an interruption due to health or wellbeing reasons.
    • Assign you to specialist advisers, who can assist students with specific conditions such as Autistic Spectrum Conditions (ASCs) and Specific Learning Differences (SpLDs).
    Option 3: Student Psychological and Counselling Services Team

    Option 3 is the Student Psychological and Counselling Services Team, who can advise on:

    • Cognitive Behavioural Therapy (CBT).
    • Psychodynamic.
    • Counselling Single Session Therapy (SST).
    • Psychiatric Consultations.
    Options 4 and 5: Student Enquiries Centre
    • Confirmation of student status.
    • Schengen visa letters.
    • Updating student details.
    • Changes to your studies.
    • Confirmation of award.
    • Third-party verification of studies and qualifications.
    • DBS services.
    • Help with accessing Disability and Mental Health services.
    • Withdrawing and interrupting your studies.
    • Signing forms for official purposes.
    • Degree certificates.
    • Transcripts.

    UCL 24/7 Student Support Line

    In-the-moment support is available via the UCL 24/7 Student Support Line, in 35+ languages, including sign.

    You will be able to speak to an adviser who can help you through any issues you are facing, including but not limited to:

    • Feeling anxious or stressed;
    • Money worries;
    • Cultural differences;
    • Homesickness;
    • Addiction;
    • Relationship difficulties;
    • Bereavement;
    • Bullying, harassment and/or sexual harassment;
    • Anything you feel is impacting your mental health, wellbeing or time at UCL.

    The advisers reflect the diverse range of backgrounds needed from our students. You can curate your own experience by selecting to speak to a male/female adviser, a BAME adviser or an adviser with additional training in LGBTQ+ related issues. 

    In this section:

    Contacting the UCL 24/7 Student Support Line

    UCL 24/7 Student Support Line is a free, confidential wellbeing support service available 24-hours a day, 7 days a week, 365 days a year. 

    You can talk to an adviser by phone on: +44 (0) 808 238 0077.

    What to expect when you call

    You will have three options - if you are looking to speak to someone in relation to:

    1. In-the-moment support, please press 1.
    2. Legal or financial issues, please press 2.
    3. Bullying, harassment and sexual misconduct, please press 3.

    How UCL 24/7 Student Support Line can support you

    UCL 24/7 Student Support Line use a brief solution-focused therapy (BSFT) model. This is a short-term counselling approach which allows flexibility. It is evidence-based and has been shown to be effective and successful.

    BSFT is proven to lead to a positive outcome for a wide variety of presenting issues and will be able to help with:

    • Mild/moderate emotional distress, manifesting as stress, anxiety or low-level depression.
    • Assistance in the promotion of healthier self-care techniques to promote a healthier work-life balance and wellbeing.
    • Supporting students to deal with challenging life events.
    • Support around relationship/family issues.

    What UCL 24/7 Student Support Line does not provide

    UCL 24/7 Student Support Line does not provide support in a mental health crisis or emergency. They also can't provide in-person or long-term psychological support, which can instead be accessed through your GP. Student Psychological and Counselling Services can provide short-term counselling on campus, based on students' needs.

    UCL 24/7 Student Support Line cannot provide any information relating to your programme of study, such as exam dates. Please check the relevant information on your department's website.

    For reasonable adjustments or extenuating circumstances, you can speak to a Disability, Mental Health and Wellbeing Adviser by raising an enquiry via askUCL.

    Find out more about urgent support available during a mental health crisis. 

    Find out more about therapeutic support including counselling and CBT from SSW's Student Psychological and Counselling Services (SPCS). 

    Find out more about drop-in sessions and appointments.

    Have some more questions?

    Ask us on askUCL

    We are open between 9am and 5pm, Monday - Friday.

    Please ensure you inform us of your preferred availability for an appointment within these times.

    Seeing an adviser info page.

    Crisis support

    Student Support and Wellbeing does not offer emergency support.

    If you're in immediate danger of hurting yourself or others:

    • Go directly to the Accident & Emergency (A&E) department of your local hospital to get help.
    • Call 999 to request an ambulance if you are unable to reach the hospital yourself.

    If you're feeling distressed and need urgent support:

    • Contact your GP surgery to request an emergency appointment.
    • If your GP surgery isn't open, call the free NHS out-of-hours medical line on 111 for help accessing the right services.
    • You can call the Samaritans on 116 123 to talk to someone at any time, day or night.
    • Nightline are a listening service for students, by students - they're available overnight via live web chat 6pm - 2am.

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