Portico Helpdesk

The PSO HELPDESK is the front line service to support users and resolve problems you may encounter when using the Portico system. The Helpdesk is open Monday - Friday between 10am and 4pm. You can report an issue either by telephone on 020 7679 0637, by email on portico-services@ucl.ac.uk or using the webform at the bottom of this page.

The helpdesk team aim to respond to urgent issues within four working hours and general or non-urgent queries within one working day.

Please note that during peak periods such as late-September and October or early January, it can take a little longer to respond. If you have an urgent issue at these times, please telephone to bring it to the team's attention.

If you need to send an email to the PSO Helpdesk, please provide the following information:

  • email subject line - try to summarise the nature of the problem, or identify the operational area in which you are working, ie, Assessment, Access, rather than simply Portico Problem
  • if you are having difficulties with a particular piece of functionality in Portico, please include the name of the option
  • if you are having trouble with a particular student's record, please include the student's number
  • when you send an email, you will receive an automatic reply which allocates your call an ID in the format IN01234567.  Please use this number if you need to contact the helpdesk about your particular call
User ID
Student Number (if relevant) Students: refer to your UCL id card for the number.
Your Enquiry:

*Note: All fields must be filled in except student number (optional). A valid user id is required.

back to top

Page last modified on 26 may 15 12:07