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Throughout my time at UCL, my Personal Tutor has been invaluable

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Benjamin Strawbridge - Biomedical Sciences BSc, Third year See all student views

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UCL staff will have attended information sessions in 53 countries during 2013/14

Support and welfare

Coming to university can be stressful; we want you to join us at UCL to learn, relax and enjoy achieving your potential. Even if you never need any of our various student support services, you’ll benefit from just knowing they’re there.

Getting off to a good start

Starting a degree can be daunting for all sorts of reasons, whether it’s living alone for the first time or coping with a new level of academic work.

UCL’s Transition Programme is designed to help you settle in and adapt to university life, providing mentoring and peer-assisted learning, as well as information and social sessions.

When you arrive you will be assigned a mentor from your teaching programme who will provide help and advice, and facilitate informal first-year discussion groups.

Our tutors are first and foremost your tutors

Your Personal Tutor will be able to give you academic guidance and steer you towards the help and support available to you on study, practical and personal matters.

In addition, your Departmental Tutor and Faculty Tutor are available for advice. UCL’s department of Student Support and Wellbeing co-ordinates all aspects of student welfare.

Support for current students

After you’ve arrived to take up your studies, our walk-in Student Centre can provide you with any help and guidance you might need, whether you’re from overseas or from the UK.

Our International Students Support team organises the International Students’ Orientation Programme (ISOP), to help new international students adjust to life at UCL.

Help for those with disabilities

If you’re disabled, have dyslexia or a long-term medical condition, UCL Student Disability Services are here to support you.

We provide information and advice for all disabled UCL students, and organise support services in areas such as notetaking, communication, mentoring and study skills tuition. Our facilities include a dedicated IT suite equipped with a range of specialist equipment and software.

If you’d like to find out more about the physical environment at UCL and discuss support arrangements with us in person, we’d be delighted to arrange your visit.

If you’re a wheelchair user or mobility impaired a visit can be particularly useful, as the design of some of our older buildings means that access may be difficult. We can offer you funding for travel from your home (in the UK) to UCL, plus the cost of an overnight stay in a hotel for you and someone to accompany you if you wish.

Student Psychological Services

If you are experiencing any emotional or psychological difficulties, you can book a confidential appointment to talk with one of our trained and experienced staff.

After this initial discussion you may be offered short-term individual counselling, cognitive behavioural therapy, a personal development workshop or psychiatric consultation.

We can also give you advice on how to access specialised psychological services outside UCL.

Support for care leavers

If you’re applying to higher education from a care background, we know that you can face additional issues.

Our best practice in provision of support to students who have been in care has been recognised by the award of the Buttle UK Quality Mark for Care Leavers in Higher Education.

Helping you stay healthy

Our Health Centre houses an NHS General Practice providing services for treating illness and maintaining health, plus a dental practice.

Support for parents

UCL’s Day Nursery can accommodate children from three months to five years old.

Rights and Advice Centre

Based in the Students’ Union, our team of highly trained advisers are on hand to help you with a range of issues from legal matters and immigration to housing and academic problems.

You’re never more than a couple of clicks from help

Our student support website is a portal to a wide range of information and advice about student life.

Page last modified on 14 mar 14 11:24