Personal Tutors' Handbook

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• Guidance & Support for Personal Tutors
• Helping Students in Difficulty
• Frequently Asked Questions
  • Advising Students
  • Student Difficulties
    • What do I do if a student is behaving oddly or shows signs of being mentally unstable?
    • What if I am approached by a student's parent, relative or guardian?
    • Where can I refer students who report being in difficulty?

What if I am approached by a student's parent, relative or guardian?

UCL's relationship is solely and only with the student themselves. Any disclosure of a student's whereabouts, attendance, progress etc. to a third party is entirely inappropriate, no matter who they are. All that you should do in response to such an approach is to say that you will endeavour to pass a message on and encourage the student to respond on their own behalf if appropriate. This is a matter of law and of institutional regulation, so must be observed rigorously.