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Student Services

Student Services

  • Health/Medical

The Health Centre - Gower Place NHS Practice

The Practice covers a large part of Central and North London and most students are therefore eligible to register. See website for eligibility information. All UCL students, whether or not they are within the Gower Place Practice catchment area, may use the Practice for advice.

Students eligible to register with the Gower Place Practice should be reminded to do so at the beginning of their course. Students outside the catchment area should register with a practice close to their term-time address.

Overseas students qualify for free medical treatment under the NHS if they are at UCL for over 6 months. More information.

See website for further information

The Dental Centre

The Dental Centre provides care to UCL students, staff and members of the public.

All students should be reminded to register at the beginning of their course.

See website for further information

Emergency Medical Assistance

There is a 24-hour emergency service in case of serious accidents or medical emergencies requiring immediate attention:

On-campus emergencies: Ring 222

Off-campus emergencies: Ring 999


  • Counselling/Support

Student Support Pages

The Student Support Pages website contains articles and information on the major issues affecting students. It also contains a discussion forum which allows students to discuss their problems anoymously.

See website for more information

UCL Student Psychological Services

The UCL Student Psychological Services provides help to UCL students with personal, emotional and psychological concerns. 

Some of the more common issues that affect students include problems in relationships and with families, study related difficulties, eating disorders, drug or alcohol misuse and concerns related to sexual matters. These often cause worry, and may result in anxiety or depression. Talking to a skilled counsellor can help a student develop a clearer understanding of a problem and its origins, and to explore more effective ways of dealing with it.

Students are far less likely to attend an appointment made on their behalf. They are therefore advised to make an appointment for themselves (see contact details - you are asked to register first).  The waiting time for a first appointment is normally within a week. While an emergency service is not provided, the counselling service endeavours to accommodate students with urgent needs.

In addition, tutors are encouraged to speak to a member of the Service if they wish to discuss a particular student or situation. The Service will respond to such calls at the earliest opportunity, generally on the same day. All contact is treated as confidential. 

The service also provides training in self-relaxation techniques which can be particularly useful for students suffering from work or examination related stress. Referals to this service must be made by Departmental Tutors. There is a limit on places.

For further information, please see the Student Psychological Services website.

Nightline

Nightline is a service for students in London providing advice, information or just someone to talk to during the evening/night. It is open throughout the night and run by student volunteers who have undergone extensive training and understand that university life in London isn't always plain sailing. The service is strictly confidential. 

For more information, see the Nightline website

The Rights and Advice Centre

The Rights & Advice Centre is a support service and a central point to obtain information and confidential, independent advice on a wide range of issues including housing, finance, immigration, council tax, grants, social security benefits, etc.

A fortnightly legal service is also provided through a local Law Centre. The Rights and Advice Centre has access to a small loan fund for students who have tried other loan sources without success.

It also has a housing database and can help students obtain appropriate legal advice regarding accomodation issues, for example if they are in dispute with a landlord.

For further information, visit the Rights & Advice Centre website

Equal Opportunities

The Equal Opportunities Co-ordinator is responsible for promoting equal opportunities for staff and students in UCL. She develops strategy at a departmental and UCL-wide level and liaises with Departmental Equal Opportunities Liaison Officers, harassment advisers and student representatives. She reports to the College’s Committee for Equal Opportunities. For further information, including contact details, see UCL Human Resources website

Student Support and Wellbeing

Taking over the responsibilities of the former Dean of Students (Welfare), the department of Student Support and Wellbeing, led by Denise Long, is responsible for:

Short introductory film for students

SRS has made a short film introducing new students to UCL Student Support and Wellbeing and related services, including Student Psychological Services, the Hall Wardens and the Chaplaincy.

Student appointments and drop-in sessions


With effect from Monday 30 September 2013, SRS will run daily sessions for students at 3-4 Taviton Street, as follows:

Student Support and Wellbeing drop-in and appointments

Monday to Friday inclusive – 09:30-11:00 hours

Friday only – 14:00-17:00 hours (appointments only)

Student funding drop in and appointments

Monday and Tuesday – 14:00-17:00 hours

Student complaints/discipline

Wednesday and Thursday – 14:00-17:00 hours (appointments only)

Chaplaincy drop-in

Monday to Friday inclusive – 12:00-13:30 hours [to be confirmed]

Student Centre

What is the Student Centre?

The Student Centre brings together staff from a number of areas in Student and Registry Services in order to offer a more integrated approach to the delivery of services to all students enrolled on programmes of study at UCL.

Where is the Student Centre?

The Student Centre is located on the ground floor of the Chadwick Building on the Gower Street Campus. As you enter the main gate from Gower Street the Chadwick Building is the large building on your right. Just past the Front Lodge Reception on your right you will see a large glass door which leads into the Chadwick Building. You can reach the door via steps or a ramp. The Student Centre is through this door and is the first room on your right.

UCL Student Mediator

The Student Mediator is responsible for advising students on the resolution of complaints, involving staff or other students or services of UCL and which a student has not been able to resolve by other informal means, including cases of alleged harassment or bullying.

More information on this role will follow shortly


  • Careers Advice and Jobs

Careers Services

The careers service offers a comprehensive careers information and advice/guidance service to UCL students, staff and GradClub members.

The Service has an extensive library of occupational information and employers, as well as a range of free literature, job vacancies and information on courses and grants. It also offers a programme of events which includes employer seminars and presentations, skills workshops and recruitment fairs. These are free to all students.

See website for further details

Each academic department has a Careers Liaison Tutor who has designated responsibility for careers work in that particular department. Through these tutors the Service organises talks on job hunting, CV’s, applications and interviews.

Job Shop

JobShop finds part-time and temporary employment for UCL students in College, the Union and with local employers. It aims to help students who are in financial difficulties to find employment quickly.

For more information, visit the UCLU Union website

Volunteering

The Volunteering Services Unit assists students in locating suitable voluntary work to develop their personal skills.

For more information, visit the UCLU Union website

The Rights and Advice Centre

The Rights & Advice Centre is a support service and a central point to obtain information and confidential, independent advice on a wide range of issues including housing, finance, immigration, council tax, grants, social security benefits, etc.

A fortnightly legal service is also provided through a local Law Centre. The Rights and Advice Centre has access to a small loan fund for students who have tried other loan sources without success.

It also has a housing database and can help students obtain appropriate legal advice regarding accomodation issues, for example if they are in dispute with a landlord.

For further information, visit the Rights & Advice Centre website


  • Financial Services

The Rights and Advice Centre

The Rights & Advice Centre is a support service and a central point to obtain information and confidential, independent advice on a wide range of issues including housing, finance, immigration, council tax, grants, social security benefits, etc.

A fortnightly legal service is also provided through a local Law Centre. The Rights and Advice Centre has access to a small loan fund for students who have tried other loan sources without success.

It also has a housing database and can help students obtain appropriate legal advice regarding accomodation issues, for example if they are in dispute with a landlord.

For further information, visit the Rights & Advice Centre website

Job Shop

JobShop finds part-time and temporary employment for UCL students in College, the Union and with local employers. It aims to help students who are in financial difficulties to find employment quickly.

For more information, visit the UCLU Union website

Access to Learning Fund

The Access to Learning Fund (ALF) provides discretionary financial assistance for students to help them access and remain in higher education, particularly those students who need financial help to meet costs that cannot be met from other sources of funding.

Students should be aware that ALF is intended to act as a safety net for those in financial difficulty rather than their main source of income.

For further information, including eligibility factors and contact details, visit the website.

Financial support for students with dependants

Students with children may qualify for additional financial assistance via the Government's childcare grant scheme, parents' learning allowance or access to learning fund.

Students with adult dependants may qualify for the Adult Dependants grant.

More information

Student Centre

What is the Student Centre?

The Student Centre brings together staff from a number of areas in Student and Registry Services in order to offer a more integrated approach to the delivery of services to all students enrolled on programmes of study at UCL.

Where is the Student Centre?

The Student Centre is located on the ground floor of the Chadwick Building on the Gower Street Campus. As you enter the main gate from Gower Street the Chadwick Building is the large building on your right. Just past the Front Lodge Reception on your right you will see a large glass door which leads into the Chadwick Building. You can reach the door via steps or a ramp. The Student Centre is through this door and is the first room on your right.

Student Services: Money

The student service page on money provides information and advice to prospective and current undergraduate and graduate students about fees payable for University tuition, sources of funding and scholarship opportunities at the University.


  • Accommodation Services

Student Residence Services

The UCL Student Residences Office and University of London Housing Services provide information and advice on halls and houses managed by UCL and London University. They can also help staff and students who are seeking private accommodation.

Click here for contact details and opening hours.

The Rights and Advice Centre

The Rights & Advice Centre is a support service and a central point to obtain information and confidential, independent advice on a wide range of issues including housing, finance, immigration, council tax, grants, social security benefits, etc.

A fortnightly legal service is also provided through a local Law Centre. The Rights and Advice Centre has access to a small loan fund for students who have tried other loan sources without success.

It also has a housing database and can help students obtain appropriate legal advice regarding accomodation issues, for example if they are in dispute with a landlord.

For further information, visit the Rights & Advice Centre website


Student Support and Wellbeing

Taking over the responsibilities of the former Dean of Students (Welfare), the department of Student Support and Wellbeing, led by Denise Long, is responsible for:

Short introductory film for students

SRS has made a short film introducing new students to UCL Student Support and Wellbeing and related services, including Student Psychological Services, the Hall Wardens and the Chaplaincy.

Student appointments and drop-in sessions

With effect from Monday 30 September 2013, SRS will run daily sessions for students at 3-4 Taviton Street, as follows:

Student Support and Wellbeing drop-in and appointments

Monday to Friday inclusive – 09:30-11:00 hours

Friday only – 14:00-17:00 hours (appointments only)

Student funding drop in and appointments

Monday and Tuesday – 14:00-17:00 hours

Student complaints/discipline

Wednesday and Thursday – 14:00-17:00 hours (appointments only)

Chaplaincy drop-in

Monday to Friday inclusive – 12:00-13:30 hours [to be confirmed]


  • Child Care

Day Nursery

 The UCL Day Nursery provides childcare and nursery education and is open to staff and students of UCL. It cares for children between the ages of three months and five years. There is usually a waiting-list for places (especially baby places).

For full details, including fee information, please see the UCL Day Nursery website

Financial support for students with dependants

 Students with children may qualify for additional financial assistance via the Government's childcare grant scheme, parents' learning allowance or access to learning fund.

Students with adult dependants may qualify for the Adult Dependants grant.

More information


  • Services of International Students

UCL Centre for Languages & International Education

The UCL Centre for Languages & International Education offers full and part-time English for Academic Purposes and foundation courses for international students as well as foreign language courses to UCL students, staff and London’s wider academic and professional community.

See website for further detail

The Self Access Centre provides comprehensive facilities for self-study and can be used by UCL students free of charge.

Equal Opportunities

The Equal Opportunities Co-ordinator is responsible for promoting equal opportunities for staff and students in UCL. She develops strategy at a departmental and UCL-wide level and liaises with Departmental Equal Opportunities Liaison Officers, harassment advisers and student representatives. She reports to the College’s Committee for Equal Opportunities. For further information, including contact details, see UCL Human Resources website

Support for International Students

To assist international students as much as possible with settling into the UCL community, these pages have been designed to guide them through their journey as a learner at UCL.

Immigration Advice

Immigration advice is regulated by law. Only those advisers who have been appropriately trained and registered with the Office of the Immigration Service Commissioner are legally able to provide this advice.

Immigration advice, therefore, can only be given by the appropriately trained members of staff located in the Rights and Advice team, UCLU.

At a time when a student may be asking about progression, repeat study, etc, and any impact on his or her immigration status, staff should not attempt to answer the query, but refer the student to this team.

There is also information held on the International Students website that contains links to other resources.


  • Services for Students with Disabilities

Disability Centre

The Disability Centre is open for information, advice and practical support to all UCL students. This includes:

  • assessments of support need, including diagnostic assessments for students with dyslexia;
  • assistance to students with disabilities in applying for grants from LEAs and Trusts;
  • up-to-date advice on special equipment that may be required by members of staff and students with disabilities;
  • organising note-taking/interpreter/reader support;
  • providing information on access to all UCL teaching space;
  • set up and installation of computer systems in students’ homes, and initial training.

The Dyslexia Co-ordinator liaises with academic departments, carries out diagnostic assessements and provides tutorial support for dyslexic students. She will also advise on a course in English and Academic Literacy.

Please see website for further information including contact details.

Equal Opportunities

The Equal Opportunities Co-ordinator is responsible for promoting equal opportunities for staff and students in UCL. She develops strategy at a departmental and UCL-wide level and liaises with Departmental Equal Opportunities Liaison Officers, harassment advisers and student representatives. She reports to the College’s Committee for Equal Opportunities. For further information, including contact details, see UCL Human Resources website

Student Enabling IT Suite

This is equipped with an up-to-date range of assistive software and technology and is designed for students with disabilities. More information

Examinations Arrangements

Special examination arrangements can be made for students with disabilities to take their examinations in a separate room designated for this purpose or to have use of special equipment or facilities.

Please note that students with dyslexia requiring additional examination time must make an appointment with the Dyslexia Co-ordinator, preferably in Term 1 but not later than the end of Term 2.


Page last modified on 07 may 13 16:12