Extended opening hours for UCL IT support

From 10 September, the ISD Service Desk's phone support will be available day and night all year round (including weekends, College Closures and Bank Holidays) and will be able to deal with a range of general IT queries.

However, some services won't be available just yet including issuing password reset tokens. The new out of hours service is called NorMAN (following a partnership with the University of Northumbria who provide shared University Helpline services) and if unable to resolve your query, NorMAN will pass it back to the ISD Service Desk for investigation during full service desk hours (Monday through Friday from 8:30 AM to 5:30 PM).

To contact NorMAN out of hours you just call the usual ISD Service Desk number (x25000 internal or 020 7679 5000). The ISD Service Desk is working in partnership with the University of Northumbria, who provide a shared University Helpline services. 

ISD Service Desk