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- Your IT and UCL email facilities

As a student at UCL you have access to central IT facilities, including the Online Timetable, Electronic Library Services, email, Portico, and Moodle. You need to have a UCL user ID and password to access these services.

You will receive your UCL user ID and set your password prior to pre-enrolment.

You will need to keep your password updated, both for security reasons and because it will expire every 150 days. You will be notified via your UCL email 30 days before your password is set to expire. You can change your password at any time using MyAccount. You will not be allowed to reuse the same password or similar ones.

We recommend you register with the User Authentication Service. This service allows you to obtain a new password in the event that you forget your current one or if it expires, without having to go in person to the ISD Service Desk.

During enrolment every student will receive an information card about student IT services, covering email, internet connections in halls, wireless, security, training and remote desktop services. If you do not receive this card, you can collect one from the ISD Service Desk in the DMS Watson Science Library. The card also contains a map showing where all the main computer rooms are, and details on how to contact the ISD Service Desk. There are also a number of online resources to help you to get started. The Information Services Division has a dedicated page for new students. There is also an online guide to using the Online Timetable.

General IT queries should be directed to the ISD Service Desk which is located on the ground floor of the DMS Watson Science Library in Malet Place (map ref C5). The ISD Service Desk is open from Monday to Friday 9.30am to 5.30pm. The ISD Service Desk can also be contacted by calling 0207 679 5000 (Monday to Friday 8.30am to 5.30pm during term time) or emailing


Moodle is UCL's online teaching and learning environment where you can take part in activities and read resources as part of your studies. This is an excellent way to keep in touch with your department and other students on your course, and to get help with academic work. See the Moodle Quick Start Guide for Students to get started.

This resource is used in a variety of ways across UCL:

  • Online activities – you can contribute to discussions or work through scenarios with feedback provided as you complete each step.
  • Course materials - Moodle is the place for accessing materials for your course, this could be handouts, notes, slides, handbooks or more. It may be that your tutor releases them periodically, so check back regularly or ask how often it's updated.
  • Assessment submission and feedback - UCL departments are increasingly using Moodle to collect assessment submissions electronically and, in some cases, also provide feedback electronically to students. When you submit electronically your submission is stored safely in Moodle and the submission time is recorded. You can use the Turnitin plagiarism prevention system to ensure your work is referenced properly. The Plagiarism and Academic Writing pages in Moodle enable you to check your work independent from any of your assessment submissions.
  • Peer study - you may not know everyone in your group but Moodle should, so you can use it to connect with other students to share resources and create discussion. You can also find your tutor/lecturer or an administrator via your Moodle course.
  • Links to other useful resources - Moodle links to other systems such as Portico, the library, Turnitin plagiarism detection and Lecturecast lecture recording.
  • Moodle snapshots - a copy of all Moodle data is taken each year so you can view your previous courses and your contributions to them.

The best thing about Moodle is that you have access to it whenever and wherever you like. To start using Moodle you need to:

  1. Visit Moodle and sign in with your UCL user ID and password.
  2. From the Student Help menu at the top of Moodle, click the link to the Learning with Technology course and work through the activities within it.
  3. Look in My Courses on your Moodle homepage to see what else you have access to - more will be added once term starts. Undergraduates may want to look at the Pre-enrolment Transition Moodle pages, which contain information and activities to help you find out more about UCL before you arrive.

Extra help

There are many other services available to support students in their studies outside of Moodle; for more information, visit the student e-learning website.

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Page last modified on 08 jul 16 11:36