Management Science and Innovation

MSIN7015 - Operations and Technology Management

Introduction

Business operations include the design and management of the processes that
transform inputs into finished goods or services. Operations is one of the primary
functions of a firm similar to Finance or Marketing. This course provides a foundation for
understanding the operations of a firm.
The course will focus on operations both in the manufacturing industry and a wide
variety of service industries (healthcare/hospitals, retailing, transportation, etc.). Topics
that will be covered in this course include: Operations strategy, Forecasting, Production
planning and scheduling, New product development, and Supply chain design and
management.
In each section, we will first introduce basic analytical tools and techniques to
understand operations problems, and then demonstrate methods of managing that
aspect of operations from a strategic view, typically using case studies.

Aim

Our objective in this course is to provide students with the skills necessary to critically
analyze a firm's operating performance and practices. The main goal is to introduce the
“operations view” of a firm which includes the process of producing and delivering a
product or a service

Intended Outcomes

At the end of the course, students will be conversant in the language of business
operations, and they will be able to use both quantitative and qualitative tools to analyze
basic operations issues. They will understand the "physics" of material, work and
information flows within companies, and they will learn how the design and
management of a firm's processes interact to determine a firm's cost structure and its
ability to compete effectively in terms of non-cost measures such as quality, variety and
speed.