Management Science and Innovation

MSIN1002 - Communication and Behaviour in Organizations

This course will help you appreciate the contribution of the behavioural sciences to our understanding of how organisations work. It will emphasize how an understanding of individual and group behaviour can improve both the quality of working life and the effectiveness of organisations.

The course has three broad sections:

Introduction

This part of the course will introduce you to the field of organisational behaviour (or organisational psychology) and explain what we are studying and why. It will outline the history of the field and how approaches to behaviour at work have changed.

It will also introduce you to the methodology of organisational behaviour: how we study the topic, and the use of the scientific method.

Individual Behaviour

This part of the course describes the nature of individual differences and how they affect our behaviour at work. These include the way we perceive things, our attitudes, and our personalities. These topics have enormous implications for issues such as prejudice, and also for selecting the right people for the right jobs.

We will also look at how people learn, and whether different people might learn in different ways. An overview of the motivation to work and how this might differ from person to person will be presented. Finally, we will look at stress at work, and examine its causes, its consequences, and its management.

Group Behaviour

This part of the course is concerned with what happens when individuals function, perform and interact with each other as part of a group. We will start by looking at human communication and examining all the potential dysfunctions of communication that can occur.

We will also cover active listening and feedback techniques, designed to improve the effectiveness of communication. We will then look at what happens when individuals work in groups, how other people can affect our behaviour in ways we might not expect, and how to put together the perfect team.

We finish by examining the controversial topic of leadership and asking the question:

Are leaders born or made?