Rouba Ibrahim is an assistant professor at the Department of Management Science and Innovation (MS&I). Before joining UCL, Rouba held postdoctoral positions at the University of Montreal and McGill University. She has a doctoral degree from the department of Industrial Engineering and Operations Research of Columbia University (2010). Read more.
Rouba’s research interests lie in stochastic modelling applications to service systems, such as call centers and healthcare systems. Read more.
“Real-Time Delay Estimation Based on Delay History”. Manufacturing and Service Operations Management.
“Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonment.” Management Science
“Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity.” Operations Research