Effective Communiation Skills for Senior Staff

Course aims:

  • To develop the understanding of the principles of effective communication in health care settings
  • To enable participants to develop their expert communication skills

Course objectives:

By the end of the course participants should be able to:

  • Describe the skills required for conducting constructive appraisals and feedback to juniors
  • Recognise styles of handling conflict and identify the stages of successful negotiations
  • Outline effective strategies for responding to complaints and ciriticism
  • Reflect on communication in order to identify effective responses in these situations