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NHS/UCL Library Service Level Agreement

Context

A Library Service Agreement between certain NHS Trusts*, NHS London (North Central London area) and UCL sets out the library and information services provided by UCL Library Services to all staff employed by these NHS Trusts.

*Camden & Islington NHS Foundation Trust, Great Ormond Street Hospital for Children NHS Foundation Trust, Moorfields Eye Hospital NHS Foundation Trust, Royal Free London NHS Foundation Trust, Royal National Orthopaedic Hospital NHS Trust, University College London Hospitals NHS Foundation Trust.

Libraries covered by the SLA

The following table shows the NHS Trusts affiliated with UCL as part of our Library Service Level Agreement and the respective locations of their UCL "Home" libraries. NHS staff working for Camden & Islington NHS Foundation Trust should join the library nearest to their workplace.

Where should I join?
NHS Trust  Hospitals or Services Nearest UCL "Home" Library
Great Ormond Street Hospital for Children NHS Foundation Trust Great Ormond Street Hospital for Children UCL Great Ormond Street Institute of Child Health Library
Moorfields Eye Hospital NHS Foundation Trust Moorfields Eye Hospital
Joint Library of Ophthalmology, Moorfields Eye Hospital and UCL Institute of Ophthalmology
Royal Free London NHS Foundation Trust
Royal Free Hospital Royal Free Hospital Medical Library, UCL
Royal National Orthopaedic Hospital NHS Trust Royal National Orthopaedic Hospital: Stanmore site UCL Institute of Orthopaedics Library
University College London Hospitals NHS Foundation Trust  University College Hospital (incorporating the Elizabeth Garrett Anderson Wing, University College Hospital Macmillan Cancer Centre, the Institute of Sport and Exercise Health, Hospital for Tropical Diseases and Westmoreland Street)
UCL Cruciform Hub
  Royal National Throat, Nose & Ear Hospital The UCL Ear Institute & Action on Hearing Loss Libraries
  Royal London Hospital for Integrated Medicine Queen Square Library, UCL Institute of Neurology
  National Hospital for Neurology & Neurosurgery Queen Square Library, UCL Institute of Neurology
  Eastman Dental Hospital UCL Eastman Dental Library

Description Of Current Services (from Schedule A of the Agreement)

Although the libraries are co-ordinated to ensure the most efficient use of resources, facilities on each site vary. For the most up to date information on the Libraries, users are referred to the main UCL Library Services web page.

Standards of service

Items in italics are the service standards towards which we are currently working. Key performance indicators are being developed across Library Services.

1. Staffing.

1.1 The Libraries provide access to advice and support from information professionals.

  • Professional information staff will be available for at least 75% of the core opening hours of 10.00 am to 4.00 pm, Monday to Friday.

For the current opening times of all UCL Library sites visit the Library sites webpage.

1.2 A knowledgeable and helpful service will be provided by all staff.

  • Evidence of appropriate staff training and continuing professional development will be provided in the site Annual Reports.
2. Enquiry and information services.

These include:

2.1 Referral of users' enquiries to the most appropriate member of Library staff.

  • For telephone enquiries to aim to reply within a working day and for written or e-mailed enquiries within 3 days of receipt.

2.2 Quick reference and bibliographic checking.

  • Assistance will be given within 30 minutes during core opening hours.

2.3 Computerised literature searching. A charge may be levied for this service.

  • Urgent searches relating to patient-related enquiries will be performed within one hour, during core hours.

2.4 Guidance on how to access timely, accurate and up-to-date medical and health related information.

  • In-depth training will be provided at the user's home library.
3. A collection of regularly updated, relevant resources.

These include:

3.1 Books, journals and other printed information sources appropriate to the specialties of each site.

  • These will be selected after due consultation and within available resources.
  • The site Annual Reports will provide for each site library the number of books purchased during the previous academic financial year. These figures will be derived from the data supplied to SCONUL (Society of College, National and University Libraries.
  • In order to achieve the best use of resources, duplication of holdings across the sites will be kept to a minimum subject to local clinical service needs. All users will have access to an inter-site document delivery service.

3.2 Electronic information sources.

Access to electronic information resources is described below in two categories:

  • 3.2.1 covers the range of resources accessible within UCL libraries using dedicated walk-in access PCs
  • 3.2.2 covers the range of resources accessible directly online, using NHS OpenAthens accounts

3.2.1 In-library access to UCL's e-resources.

In-library access to over 50,000 full-text electronic journal titles is available to NHS staff at UCL Library sites (figure correct December 2013). Of these, over 4,500 are medical and healthcare related titles (figures correct at March 2009). In addition to e-journals, a wide range of databases and e-books in all subjects are also available.

Access is provided in-library from the dedicated "Explore access point" computers located at UCL Library sites, includes licensed access to resources over and above those via NICE Evidence or London eKAT (electronic Knowledge Access Team). For more information see the Resources and Services Guide for NHS Staff

3.2.2 Direct online access to UCL-procured e-resources using NHS OpenAthens accounts.

Wherever possible, licences are negotiated with suppliers that allow direct access to a range of e-resources for NHS staff with personal OpenAthens accounts, directly from the desktop at the workplace or at home. Several consortial agreements have been negotiated on behalf of the five London medical schools and affiliated NHS Trusts. A list of available resources can be found on the Resources and Services for NHS Staff guide.

Administration for OpenAthens registration for NHS users is managed by library staff at each site.

4. Loan and document delivery services

These include:

4.1 Standard loans, reservations and renewals.

4.2. lnterlibrary loans.

For requests submitted during core working hours to:

  • supply 75% of standard requests for material from other libraries within 7 working days.
  • supply 75% of urgent requests within 7 working hours.

Charges are made for interlibrary loans

4.3. Inter-site loan and document delivery service.

  • supply 75% of standard requests within 48 hours.
  • supply 75% of urgent requests within 4 working hours.

Charges may be made for the inter-site loan and document delivery service

4.4. Store requests.

  • retrieve available material from local store by the end of the next working day.

4.5. Access to photocopying services within the context of the Copyright, Designs and Patents Act 1988.

  • provide a reliable and convenient photocopying service, with repairs carried out within 24 hours.
5. User support and training.

This includes:

5.1 Orientation to services and layout.

This includes induction for groups of new staff; participation in hospital or Trust induction days; introductions for individual new users.

5.2. Leaflets and guides for new and other users.

Core information includes introductory guides to collections, services, facilities and way-finding guides. Extensive guides are also available via library web pages.

5.3. Group or individual training in information skills and problem-based approaches to accessing information.

6. Publicity and promotion of services.

There is a pro-active approach, utilising a wide range of materials and techniques.

7. Accommodation.

Each library provides a learning environment including study facilities; details are provided in site guides and web pages.

8. Exclusions.

Certain facilities housed within the libraries are not available to NHS users

These include:

8.1. Some materials for local teaching.

8.2. Confidential materials.

8.3. Certain electronic services which are only available to HEFCE funded staff and students because of sector-based restrictions.

Page last modified on 02 nov 15 10:55


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