LCT - Language and Culture in Tourism

A site detailing LCT's research activities

Language and Culture in Tourism (LCT) is a 6-month pilot research project (March-Sept. 2012) funded by UCL Enterprise under its Knowledge Transfer Champion scheme (funding held by Dr Claire Thomson in 2011-12). This project was designed, conducted and evaluated by Dr Clyde Ancarno (Research Associate). 

LCT focussed on intercultural communication in tourism, particularly in the cosmopolitan city of London. LCT mainly proposed to bring together tourism professionals and academics to explore:

  • issues related to communication in the tourist industry
  • tourism professionals' views and experiences of communicating in their workplace 
  • the extent to which expertise in UCL and other academic/non-academic institutions may support tourism businesses

LCT’s aims

Language and Culture in Tourism had to three main aims:

  • initiate a process whereby tourism professionals are supported with their language/communication needs and skills
  • pursue better knowledge exchange between UCL and tourism businesses
  • contribute scholarly work of international standing to the burgeoning field of Intercultural (Business) Communication research

LCT’s wider/longer-term aims

  • promote sustainable diversity/multilingual communities
  • support positive transformations in the localities of the people involved

Who is LCT for?

As suggested on LCT's website for tourism professionals, Language and Culture in Tourism is for:

  • professionals working in tourism (e.g. hotel managers, receptionists, youth hostel workers, tour guides, travel agents, museum staff) interested in sharing their knowledge about language, communication and culture in tourism and in developing their communication skills
  • academics interested in the topic of intercultural communication in tourism
  • other professionals for whom the focus of the research is relevant, e.g. business trainers, public sector organisations
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Social Media

To find out about LCT's activities through social media:

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Workshop

Flyer for the Workshop on the 14 Sept. 2012

Round table

Flyer for the Round Table on the 21 Sept. 2012

Past events

Workshop: 'Intercultural communication for tourism professionals'

14 September 2012: 10.00 - 1.00

This workshop offered tourism professionals the opportunity to gain a further understanding of  the interplay between language, communication and culture in the context of tourism. The event was supported by The Academy Hotel, The Montague on the Gardens Hotel, YHA and the UCL Grand Challenge of Intercultural Interaction.
Location: UCL London 

Round Table: 'Communication in London's tourism industry'

21 September 2012: 10.00 - 1.00

This round table focussed on communication practices within London’s tourism industry. This gathering allowed to share ideas concerning communication in London’s tourism industry and to explore the extent to which current communication practices may be further supported/ improved (e.g. training-related issues). A wide range of professional and academic experience and knowledge was pooled together.

Guest speakers:

  • Mr Federico Ciampi, Hotel manager The Academy Hotel, London
  • Dr Jo Angouri, Senior Lecturer in Intercultural Communication and Linguistics at the University of the West of England, Bristol

The event was supported by The Academy Hotel, The Montague on the Gardens Hotel, YHA and the UCL Grand Challenge of Intercultural Interaction.
Location: UCL London

The PDF document below is a Report on the two Public Engagement events organised during the Language and Culture in Tourism project:

  • Workshop (14 Sept. 2012) – Intercultural communication for tourism professionals
  • Round table (21 Sept. 2012) – Communicating in London's tourism industry

 The document reports and evaluates the outcome of these two events.

Page last modified on 18 feb 13 09:47