Advice and counselling at UCL
UCL's welfare network is available to you and you can contact any of the services listed below if you ever find yourself in need of support. More information about support services at UCL can be found on the current students pages. Please note that all of the services listed below are entirely confidential.
Student Psychological Services
The staff at UCL Student Psychological Services are there to help you if you are experiencing personal, emotional and psychological issues. To find out what you can expect if you need to seek help from them and the kinds of help available, visit their website.
Cultural Consultation Service
The UCL Cultural Consultation Service aims to enhance learning and teaching outcomes for both students and staff. If you are experiencing problems of interpersonal or cross-cultural nature due to cultural and/or educational differences between your country of origin and the UK, you can contact the staff at the Cultural Consultation Service for help and advice.
Disability and Wellbeing Services
If you feel you may have an impairment, mental or physical health condition, or specific learning difficulty that impacts on your ability to study or to engage in other aspects of university life, please contact Student Disability Services for help.
Out of hours support
CareFirst, UCL’s free out of hours telephone support line, is available to all students for information and advice. You can access information and counselling via telephone from Monday to Friday from 5pm to 9am, at weekends and during College closure periods. To use the Care First helpline please call 0800 197 4510. Further information can be found on the support pages.
The role of the Student Mediator is to advise and assist UCL students with the resolution of complaints, involving staff or other students or services of UCL which the student has been unable to resolve through informal means. See the Student Mediator webpage for more details, including contact information and appointment details.
UCL Union (UCLU) Rights & Advice Centre
The Rights & Advice Centre is a part of UCLU and provides support related to academic, consumer, employment, finance, housing and immigration matters. You can contact one of their experienced advisers for a consultation via email, on the phone or to book a one-to-one appointment.