Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
The UCLGuest Service is currently at maximum capacity to accept any additional connections. The purpose of the UCLGuest service is for providing a network access for guest conference users.
We will be running drop in Wi-Fi clinics in the DMS Watson Science library for students from Tuesday 27 September - Thursday 29 September between 1.30pm and 3pm, so if you need help connecting your phone, tablet or laptop to Wi-Fi then come a long.
Security Alert: Mass Email Phishing Campaign - Ransomware and Banking Trojan Alert - 16 September 2016
An alert has been published by the National Fraud Intelligence Bureau and City of London Police, this has been published due to a high number of reports to Action fraud regarding mass phishing attacks.
We have received reports of bogus emails claiming to be from HM Revenue & Customs with a subject of "Tax Refund Invoice - Please follow us here (Ref:38984)"