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Resources & Services for IT Staff

This area provides help and resources for support staff, Departmental Administrators who perform IT functions, Computer Reps and IT Managers. If you reset passwords, set up accounts for visitors, have responsibility for managing an S: drive or generally answer IT queries for your department, then this area is for you.

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Account Administration

Shared Drive Administration (S: drive)

Administrative tasks

Documentation

Computer Reps

Computer Reps FAQs 

How do I stop being a Rep? Or remove a Rep from my department?

Contact the ISD Service Desk in the first instance and request removal of Reps status.

Removal of Reps status will remove your access to:

  • The Services System itself.
  • The Computer Reps Tool.
  • MyAccount Token generation funcitions.

Requests can also come from a Departmental Administrator or head of Department if necessary (i.e. “Joe Bloggs is no longer a Rep in our department”) and the same will apply.

What if I need to change the departments that I represent?

All changes to access as a Rep need to be authorised by Head of Department. Complete an additional Services System Registration request for the additional departments you require.

It is also important that you inform the Service Desk when you change departments and will no longer be a Computer Rep.

I'm a DA and listed as a Rep, but I don't want to be listed

If you are registered for the Services System as a Departmental Administrator you will automatically be added to the Computer Reps list. If this is not appropriate for your department (e.g. if you have dedicated IT support staff who act as Computer Reps) contact the UPI support team and we can hide your details from the Reps list. This will not affect your access to Reps tools.

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