Students home
Looking for an available PC?
There are two ways you can view PCs currently available:
1. Log in to the UCL Go! app from your mobile or use the web version and click on the PC Availability link to find free computers.
2. You can also see a map of available PCs on the Cluster room web pages
Confused about how to log in? |
For all systems you need your UCL password, but you may need to enter your userid in different formats. <your userid@live.ucl.ac.uk> <your userid> only <your userid@ucl.ac.uk> |
Click on the links below to learn about some of the IT services and resources available to you.
Email & Calendar
Email and Calendar |
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Go to www.outlook.com/live.ucl.ac.uk
Ensure you type @live.ucl.ac.uk after your userid when you log in to OWA! You must keep a regular check on your UCL email account. Password and Library reminders will only be sent to your UCL email address. |
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Wireless
Eduroam Wireless service |
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Follow the Connection Guides on our website on how to connect your computer or device to eduroam (you may need to print out the instructions first).
When you enter your userid and password to connect, make sure you add @ucl.ac.uk after your userid! This is different to your email login. Having problems connecting? Please see our troubleshooting pages |
Passwords & Security
Passwords & Security |
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Use MyAccount to change your password to something only you know. You can change your password at anytime, but you will be required to change it every 150 days.
Register for user Authentication so that you can manage your user account and password online or over the telephone. If you don’t register, you will need to visit the Service Desk to resolve password problems. |
Get Help
Get Help |
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Contact the Service Desk: Web: www.ucl.ac.uk/isd/servicedesk Telephone: 0207 679 5000 Mon – Fri 8:30am – 5:30pm Vacation times vary Visit in person:DMS Watson Library– ground floor Mon – Fri 9:30am – 5:00pm Vacation times vary |
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Student Cluster Rooms
Student Cluster Rooms (Open-access computer rooms) |
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All computer workrooms are open from 09:00 to 18:00 (Mon-Fri) when not booked for classes (some have extended opening hours). Workrooms in DMS Watson (Mezzanine) and Wilkins libraries are always available during opening hours. Computer rooms map & opening hours
Enter your UCL userid (e.g. ucaaxxx) and password at the login screen. You do not need to type @live.ucl.ac.uk or @ucl.ac.uk after your userid.
When printing, select one of the following queues:
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Yes. Log in to Remote Cluster WTS from home and you will be able to see all of your files and folders as you would using the computers in the workrooms.
You can also access Cluster WTS from the computers (called Myriad) in the workrooms. When you log in, look for the Cluster WTS icon on your desktop.
There are two ways you can view what PCs are currently available:
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Learning & Timetables
Learning, Timetables & Study Support |
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Visit our Study Support pages for information on all the tools ISD provide to help you with your studies.
Visit our resources pages to view extensive course programme and access a range of learning materials.
UCL's online teaching and learning environment where you can take part in activities and read resources as part of your studies.
View your timetable. You can also use Portico to select your modules, find out your exam results, pay your fees and more. |
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Portico Student Information Service
PORTICO UCL Student Information Service |
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Access Portico to select course modules, pay fee online, update contact information and much more. Visit the main Portico Services website for more information. |
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Mobile Devices
Mobile Devices |
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Check your Live@UCL email & calendar from your mobile device. Our connection guides will help you configure your device for Live@UCL.
Access UCL university and Union information directly from your iPhone or Android device. Get directions to UCL buildings, find out PC availability in workrooms, view your library records and much more. There is more information on UCL Go! on our website. |
Anti-Virus Software
Anti-Virus Software |
Visit the software web page to download free anti-virus software for your machine, keeping it up-to-date and secure.
You can also download any UCL site-licensed software to which you are entitled, for use on your own computer. |
Halls
Halls |
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Consult the troubleshooting pages If you are still stuck, submit a service request via the ISD Service Desk Portal |
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Disability IT Support
Disability IT Support |
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The Disability IT Support Analyst will help you to feel included wherever possible in everything to do with IT, regardless of your disability. Please visit our Accessibility web pages for more information on this service.
The Student Enabling IT Suite (SEnIT) is equipped with an up-to-date range of software and technology, designed for students with disabilities. |
IT Essentials z-card
This information is also available in your IT Essentials z-card you should have received at registration, which looks similar to the image below. If you have not received one please visit the ISD Service Desk to pick one up.
