IT Essentials for UCL Students

For the things you need to know to get started with IT at UCL and to learn more about some of the IT services and resources available to you follow the links below.

You can also view the Central IT Services Induction presentation, delivered to new students at the start of the academic year, which summarises the key services at UCL.

IT Essentials pocket guide

IT Essentials pocket guide

This information is also available in your IT Essentials pocket guide; you should have received one of these at registration, which looks similar to the image on the right. If you don't have one then you can pick it up from the ISD Service Desk





Getting started with IT at UCL

You will need your UCL userid and password to log in.

Student using a computer

a. Go to OWA Log in page
b. To log in enter:

Windows Live ID: <your userid>@live.ucl.ac.uk>
e.g. ucaaxxx@live.ucl.ac.uk Password: <Your UCL password>

Ensure you type @live.ucl.ac.uk after your userid when you log in to OWA!
c. Click Sign in.

Please note:

  • ‘ucaaxxx@live.ucl.ac.uk’ is your Windows Live ID and you use it to log in to OWA, it is not your email address. Your email address will look something like f.bloggs.13@ucl.ac.uk. Use this address to distribute to people you know.
  • You must keep a regular check on your UCL email account. Password and Library reminders will only be sent to your UCL email address.

Passwords & Security

Change your password

Use MyAccount to change your password to something only you know. You can change your password at any time, but you will be required to change it every 150 days.


It is very important that you register for User Authentication. Should your password expire you will be able to reset it using this service which is available 24 hours a day. Otherwise a visit to the ISD Service Desk will be required with your UCL ID card.

Wireless

Setup

Students working together

Follow the connection guides on our website on how to connect your computer or device to our wireless service called eduroam (you may need to print out the instructions first).


Connect

When you enter your userid and password to connect, make sure you add @ucl.ac.uk after your userid! This is different to your email login.


Having problems connecting?

Please see our troubleshooting pages


Get Help

Need to report a problem or ask a question? Contact the Service Desk:

Phone

Service Desk

020 7679 5000
Mon – Fri 8:30am – 5:30pm
Vacation times vary

In person

DMS Watson Library –
ground floor
Mon – Fri 9:30am – 5:00pm
Vacation times vary

Email & online

Email: servicedesk@ucl.ac.uk


Service news

Keep up to date with news and information about service
outages on our website:

 You can also keep up to date by following us on Twitter

Desktop & Printing

Desktop services (desktop@UCL)

Two new desktop services are available for students:

  • desktop@UCL PC is the service available on computers in student workrooms, Lecture Theatres and Halls of Residences.
  • desktop@UCL Anywhere allows you to access your applications, files and desktop from your own computer or the web

Print, Copy and Scan services (print@UCL)

print@UCL is a sustainable and highly available print service that allows you to print, copy, scan and fax quickly and easily from any print@UCL device in UCL, you can even print directly from your tablet or smartphone.

Before you get started there are some important steps that you need to follow:

  • Register your ID card at your nearest Multi-Function Device (MFD)
  • Connect to the correct print queue (‘print-UCL’)
  • Ensure you have enough credit to print (UCL provide an initial balance of £12)

Student computer workrooms

Opening hours and locations

DMS Watson computer workroom

All computer workrooms are open from 9:00am to 6:00pm (Mon-Fri) when not booked for classes (some have extended opening hours). Workrooms in DMS Watson and Wilkins libraries are always available during opening hours.


How do I log in to the computers?

Enter your UCL userid (e.g. ucaaxxx) and password at the login screen. You do not need to type @live.ucl.ac.uk or @ucl.ac.uk after your userid.


How do I print?

When printing, select the following queue: print-UCL. You receive £12 free credit to get you started, after that you will need to top up.



Can I log in at home?

Yes. You can log in to the Desktop service remotely and you will be able to see all of your files and folders, as you would using the computers in the workrooms.


How can I find a free computer?

Log in to the UCL Go! app from your mobile and click on the PC Availability link to find free computers. Or use the web version of PC Availability.

Study Support

E-learning

Our online learning environment supports your studies in and out of the classroom. Moodle is the main e-learning platform where you can interact with your course online. Also use MyPortfolio to support your own personal learning and development.


Resources

Students in a computer room

Use the Online Timetable to view your academic schedule. Log in to Portico to select your modules, find out exam results, and more.


Free IT Training

Visit our training pages to view our range of courses and learning materials. We also run a drop in service for individual help with IT skills.

Software

Free anti-virus software

Visit the software web page to download free anti-virus software for your machine, keeping it up-to-date and secure.


Home use software

You can also download any software to which you are entitled, for use on your own computer.

Mobile Devices

Email & Calendar

Check your live@UCL email and calendar from your mobile device.


UCL Go! app

Student checking his mobile phoneUCL Go Mobile app

Access UCL university and Union information directly from your iPhone or Android device. Get directions to UCL buildings, find out PC availability in workrooms, view your library records and much more. Search on your app store for UCL Go!

Disability IT Support

IT Support

The Disability IT Support Analyst will help you meet your ergonomic and assistive technology needs.


SEnIT Suite


The Student Enabling IT Suite (SEnIT) is equipped with an up-to-date range of software and technology, designed for students with disabilities. Inductions must be booked through the Disability Office or Disability IT Support Analyst.

Halls

Activate your internet connection

a. Plug your computer into the network port in your room.

b. If not automatically redirected, go to Halls registration web page

c. Complete the form and your connection will be activated within half an hour.


Having problems connecting?

Consult the Halls troubleshooting pages. If you are still stuck, submit a service request to the ISD Service Desk

UCL Information Security

As a student you are bound by the UCL Information Security Policy. UCL will never ask you for your password. Please ignore such requests and report them to the Service Desk.