IT Essentials for UCL Students
For the things you need to know to get started with IT at UCL and to learn more about some of the IT services and resources available to you follow the links below.
You can also view the Central IT Services Induction presentation, delivered to new students at the start of the academic year, which summarises the key services at UCL.
IT Essentials pocket guide
This information is also available in your IT Essentials pocket guide; you should have received one of these at registration, which looks similar to the image on the right. If you don't have one then you can pick it up from the ISD Service Desk
Getting started with IT at UCL
You will need your UCL userid and password to log in.
a. Go to OWA Log in page
b. To log in enter:
Windows Live ID: <your userid>@live.ucl.ac.uk>
e.g. firstname.lastname@example.org Password: <Your UCL password>
Ensure you type @live.ucl.ac.uk after your userid when you log in to OWA!
c. Click Sign in.
- ‘email@example.com’ is your Windows Live ID and you use it to log in to OWA, it is not your email address. Your email address will look something like firstname.lastname@example.org. Use this address to distribute to people you know.
- You must keep a regular check on your UCL email account. Password and Library reminders will only be sent to your UCL email address.
Change your password
Use MyAccount to change your password to something only you know. You can change your password at any time, but you will be required to change it every 150 days.
It is very important that you register for User Authentication. Should your password expire you will be able to reset it using this service which is available 24 hours a day. Otherwise a visit to the ISD Service Desk will be required with your UCL ID card.
Follow the connection guides on our website on how to connect your computer or device to our wireless service called eduroam (you may need to print out the instructions first).
When you enter your user ID and password to connect, make sure you add @ucl.ac.uk after your user ID! This is different to your email login.
Having problems connecting?
Please see our troubleshooting pages
Wireless support clinics
If you need help connecting to eduroam, wireless support clinics will be held in the DMS Watson Science Library between 1.30pm and 3.30pm on the following dates:
- Wednesday 17th September
- Monday 22nd September
- Tuesday 23rd September
- Wednesday 24th September
- Thursday 25th September
- Friday 26th September
- Monday 29th September
- Tuesday 30th September
- Wednesday 1st October
- Thursday 2nd October
- Friday 3rd October
Please bring your device (and power supply if needed) and have your UCL user ID and password to hand. It is also recommended that you arrive in good time as these session can get very busy.
Need to report a problem or ask a question? Contact the Service Desk:
020 7679 5000
Mon – Fri 8:30am – 5:30pm
Vacation times vary
DMS Watson Library –
Mon – Fri 9:30am – 5:00pm
Vacation times vary
Email & online
Keep up to date with news and information about service
outages on our website:
You can also keep up to date by following us on Twitter
Desktop services (desktop@UCL)
Two new desktop services are available for students:
- desktop@UCL PC is the service available on computers in student workrooms, Lecture Theatres and Halls of Residences.
- desktop@UCL Anywhere allows you to access your applications, files and desktop from your own computer or the web
Print, Copy and Scan services (print@UCL)
print@UCL is a sustainable and
highly available print service that allows you to print, copy, scan and fax quickly and easily from any print@UCL device in UCL, you can even print directly from your tablet or smartphone.
Before you get started there are some important steps
that you need to follow:
- Register your ID card at your nearest Multi-Function Device (MFD)
- Connect to the correct print queue (‘print-UCL’)
- Ensure you have enough credit to print (UCL provide an initial balance of £12)
Opening hours and locations
All computer workrooms are open from 9:00am to 6:00pm (Mon-Fri) when not booked for classes (some have extended opening hours). Workrooms in DMS Watson and Wilkins libraries are always available during opening hours.
How do I log in to the computers?
Enter your UCL userid (e.g. ucaaxxx) and password at the login screen. You do not need to type @live.ucl.ac.uk or @ucl.ac.uk after your userid.
How do I print?
When printing, select the following queue: print-UCL. You receive £12 free credit to get you started, after that you will need to top up.
Can I log in at home?
Yes. You can log in to the Desktop service remotely and you will be able to see all of your files and folders, as you would using the computers in the workrooms.
Our online learning environment supports your studies in and out of the classroom. Moodle is the main e-learning platform where you can interact with your course online. Also use MyPortfolio to support your own personal learning and development.
Free IT Training
Visit our training pages to view our range of courses and learning materials. We also run a drop in service for individual help with IT skills.
Free anti-virus software
Visit the software web page to download free anti-virus software for your machine, keeping it up-to-date and secure.
Home use software
You can also download any software to which you are entitled, for use on your own computer.
Email & Calendar
Check your live@UCL email and calendar from your mobile device.
UCL Go! app
Access UCL university and Union information directly from your iPhone or Android device. Get directions to UCL buildings, find out PC availability in workrooms, view your library records and much more. Search on your app store for UCL Go!
The Disability IT Support Analyst will help you meet your ergonomic and assistive technology needs.
The Student Enabling IT Suite (SEnIT) is equipped with an up-to-date range of software and technology, designed for students with disabilities. Inductions must be booked through the Disability Office or Disability IT Support Analyst.
Wireless is now available in all
Please see the Wireless section above for help with connecting.
Having problems connecting?
As a student you are bound by the UCL Information Security Policy. UCL will never ask you for your password. Please ignore such requests and report them to the Service Desk.