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Troubleshooting and help

If you have followed the instructions for your particular email program and are still unable to get the secure settings to work correctly, please double check the following:

Check the port number

IMAP users

If you are an IMAP user you must make sure that you have entered the correct port number in your email program:

For receiving mail: You should use port number 993.

POP users

If you a POP user you must make sure that you have entered the correct port number in your email program:

For receiving mail: You should use port number 995.

How can I find out if I am using POP or IMAP?

Check your firewall

Some routers have a built-in firewall (BT-Voyager being a known one), which only lets through a few ports. You will need to check the settings for your router (or contact your ISP for assistance) to see if it possible to allow ports 993 or 995.

Another alternative is to turn off the firewall for your router, but before doing so you must ensure that you have an alternative such as F-Secure installed on your PC for continued protection.

Get further help

If you are still unable to get your settings working correctly, please contact the ISD Service Desk.