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Important Notice: Please be aware that in order to bookmark the new Live@UCL email login page, you will need to manually edit the bookmark in your browser settings. Instructions for IE and Firefox versions can be found below

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live@UCL: What's Changed

  • Minimal change to service
  • Like-for-like hosted mail and calendar service.
  • 25GB mailbox for each account
  • Recipient limit increase: send emails to up to 10,000 people per day.
  • No education co-branding in Office 365 (UCL logos will disappear)
  • Two accounts: Microsoft Online ID (UCL administered) and a personal Windows live ID to access SkyDrive and Messenger (Microsoft administered).
ISD News

For future announcements and updates about the Live@UCL email service, please keep an eye on the ISD-News page.

Frequently Asked Questions (FAQs)

My email & calendar service isn't working, who do I contact?

Please see the Service Desk support page for further information.

Will the URL to Outlook Web App (OWA - webmail) page change?

No. Continue to sign in at http://outlook.com/live.ucl.ac.uk using your current username and password.

How do I change my UCL account password?

 You manage the password on the UCL account through the MyAccount page.

Where can I get support for problems with my Personal Microsoft account?

This Personal Microsoft account will be Microsoft administered. Changes you make to your password in MyAccount will not apply to these services. After the upgrade, contact Microsoft directly.

Will the UCL account and Personal Microsoft account always have the same password?

Both accounts will start with your current central UCL password, but will be different once either of them are changed.

How do I close my Personal Microsoft account?

Please contact Microsoft for further details on how to close your personal Microsoft account.

Has the email/calendar service changed its name?

The email & calendar service will remain known as live@UCL.

Why can I only see email & calendar under Office 365?

Only the email and calendar service will be transitioned to Office 365. Other Office 365 options such as SharePoint Online and Office Web Apps are not currently available.

Why will I receive 2 accounts?

After the transition, you will actually  have two accounts, with the same  <userid>@live.ucl.ac.uk username. The only difference is how the password is managed:

  • UCL account - to access your live@UCL email and calendar service, administered by UCL, (aka Institution account or Online identity). You manage the password on this account in the usual way, through the MyAccount page.
  • Personal Microsoft account - allows access to other Microsoft services such as SkyDrive and Skype (Messenger) which are not supported by ISD. This account will be Microsoft administered. Changes you make to your password in MyAccount will not apply to these services.
  • Both accounts will start with your current central UCL password.
Two Acounts same user id