Information Services Division


ISD Service Desk

The ISD Service Desk is the primary point of contact within ISD for queries about central IT services for all staff and students at UCL.

ISD Service Desk

By telephone

Telephone: 020 7679 5000 (Ext: 25000 within UCL)

View opening times

View Online Ticket Status

To view the status or update any of your open tickets logged with the ISD Service Desk, please log into the ISD Service Desk Portal.

You will be required to log into the portal using your UCL user ID and password.  If you do not know your user ID and password or experience difficulties logging into the portal, please telephone the ISD Service Desk.

Note: If you require the status for your tickets starting with INC, REQ or ISH please phone the ISD Service Desk.

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Out of hours:

Our out of hours phone support service, called NorMAN, is available day and night all year round - including weekends, College Closures and Bank Holidays.

NoRMAN can deal with a range of general IT queries but some services are not yet available, such as issuing password reset tokens. If your query can’t be resolved, a ticket will be raised and passed back to the ISD Service Desk for investigation during normal opening hours.

To contact NorMAN out of hours call the usual ISD Service Desk number 020 7679 5000 (Ext: 25000 within UCL).

In person

The Service Desk can be contacted in person on the ground floor of the DMS Watson Library.

Location and opening times

By Email

Where possible please email the Service Desk from your UCL email account. This will ensure emails from our incident logging system will reach you to confirm your ticket reference etc.

You can email servicedesk@ucl.ac.uk with any queries and comments that do not require an immediate response. We aim to respond to emails within 1 business day.

ADS Users  (Staff Only)

Corporate Support Service staff using ADS can contact the ADS Helpdesk via email at: ads-helpdesk@ucl.ac.uk. Telephone support is being handled by the ISD Service Desk on 020 7679 5000 (Ext: 25000 within UCL)

Computer Security issues

Contact the UCL Information Security Group

Service Desk Remote Access

Service Desk Remote Access tool. Only to be used with consultation with the Service Desk.

SLMS Users

Contact details for School of Life and Medical Sciences customers

Institute Of Education (IOE)

Contact details for Institute Of Education IT Helpdesk