Your userid and password are case-sensitive – you must type your userid using lower-case letters.
You must type in your password exactly as it is shown on your registration slip or, if you have changed it, exactly as you set it e.g matching upper or lower case, numbers and any punctuation symbols used.
If you are typing in your userid and password for the first time, make sure you haven't confused the number 1 and the letter i.
IT Essentials Pocket guide
All new students are given a pocket guide to IT essentials at UCL this is distributed
when you pick up your ID card in a plastic wallet. If you don't have one they are available at the ISD service Desk in the DMS Watson library.
ISD on Twitter
And finally - if you are on Twitter then do follow @uclisd
We will be posting regular tips and keeping you up to date with service news throughout the year.