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Login problems
  • Your userid and password are case-sensitive – you must type your userid using lower-case letters.
  • You must type in your password exactly as it is shown on your registration slip or, if you have changed it, exactly as you set it e.g matching upper or lower case,  numbers and any punctuation symbols used. 
  • If you are typing in your userid and password for the first time, make sure you haven't confused the number 1 and the letter i.