UCL Information Services Division


About ISD

Information Services Division (ISD) is the primary provider of IT services to UCL. We work with all parts of the university - academic, research and professional and support services.

ISD services word cloud
UCL Digital Masterplan

UCL Digital Masterplan

Every member of UCL will have a digital experience which meets their needs simply and efficiently, enabling UCL's research, learning and teaching activities to flourish and be world leading in a rapidly evolving digital world.

You Said, We Did

You Said, We Did

In early 2016 we carried out a staff and student IT
survey. Thank you to everyone who took the time to
respond. Since then, we’ve been working hard to
improve our services in response to your feedback.
Here’s a sample of things we’ve been up to.

Who we are

Information about our organisational structure and Leadership team

What we do

An introduction to our services

Projects and developments

New projects being developed in ISD and how we manage them

Find Us

Our location and map


The governance structures in place for our activities with details and papers for their committees

IT service management

ISD uses a standard recognised framework for IT service management called ITIL

ISD Service Catalogue

Our business service catalogue presents the full range of ISD services