Support and warranty details
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WTS Equipment
If you purchase equipment through Information Systems, we will encourage you to purchase our recommended bundles, which include 5 Year On-Site extended warranty cover for PCs and at least 3 years on site cover on printers. The supplier/manufacturer contact details for equipment still under warranty are below:
| Manufacturer | Telephone or Email for Hardware Support |
|
Dell Computer Corporation (Pro Support) |
0844 4443844 |
| DTP Helpdesk for non Technical Staff - (HP NDNA PC and Laptop Bundles, upgrades etc) | 0113 3852696 or (desktopsupport@dtpgroup.co.uk) |
| Hewlett Packard for Technicians Only – (HP NDNA PC and Laptop Bundles, upgrades etc) | 0800 9177241 Pin Code 80505 |
| Hewlett Packard (PCs, Printers and Laptops – purchased via Misco/Insight) | 0845 1610030 |
| Viglen Ltd (PCs and Toshiba Laptops) | 01727 201850 |
|
IBM Lenovo (Thinkpad Laptop Warranty and Technical issues) |
0870 550 0900 |
| Epson | 0871 423 7766 or (level.one@epson.co.uk) |
| Kyocera | 0845 456 0456 |
| Insight Direct (Accessories) | 0844 6925319 |
| Stone Computers Ltd | 0870 240 2272 |
If you have purchased Managed equipment through Information Systems and want to check the warranty expiration date/cover etc please email servicedesk@ucl.ac.uk. Remember to include details such as hostname, serial number, IDT number (if known) or estimated date of purchase.
When the Warranty Expires
Maintaining equipment warranty contracts after the initial 3 years (or 5 years for PCs if an extended warranty was purchased) is the responsibility of individual departments.
ADS Equipment
Please contact the ADS Helpdesk if your equipment develops a fault.
Page last modified on 04 apr 13 12:54
