There are different ways to connect to central IT services.
These pages will help you to find out how to access the services/systems you use at work, from home.
IMPORTANT: Before leaving to work remotely:
Which service(s) do you need to access from home?
If your department has been migrated to the live@UCL service then you have the following options to connect to your email and calendar account:
1. Use Outlook Web App (recommended)
This is the easiest option.
Log in to Outlook Web App via a browser (e.g. Internet Explorer)
Enter your userid, e.g. firstname.lastname@example.org & your password.
Remember to type @live.ucl.ac.uk after your userid when you log in.
2. Use Staff WTS 2010 to access Outlook 2010
Log in to Staff WTS 2010 with your UCL userid and password and click on the Outlook 2010 shortcut icon on your desktop.
3. Install Office 2010 (or 2011 for Mac) on your own machine (which will include Outlook).
UCL staff can purchase a Microsoft Office 2010/11 CD from the UCL shop for £10 (one product per person) to install on a single home computer.
You will need to visit the UCL shop to obtain the CD, it cannot be purchased online.
4. If you have Outlook installed on your machine.
You can follow the instructions to:
SquirrelMail is a basic web based email application and is the easiest option for accessing your email remotely.
Note: If your department has not yet been migrated to live@UCL, then you are likely using Central IMAP email.
Use Virtual Private Network (VPN)
The UCL Remote Access VPN Service provides a resilient, secure means of accessing certain restricted UCL corporate central services (listed below) from off-site locations, typically from home.
- EDRM (Electronic Document & Records Management)
3. UPI Tools
4. Alumni Systems:
5. Estates Systems:
6. Finance Systems:
- Budgeting Forecasting & Reporting (e.g. pFACT)
- Financial Information Systems (FIS) (e.g.iExpenses, iProcurement, eIDT)
- Financial Reporting Service
7. HR Systems:
The following services are accessible via Staff WTS only
8. Student Administration:
- DeMIST Departmental Admissions
- SITS- Application
- CMIS for Academic Timetabling (Facility CMIS)
WTS gives you access to:
- Home drives (N: and S: drive)
- Licensed software (including office applications)
can connect to WTS by either using the web application or by installing
and configuring software (called the Citrix Client) on your machine,
enabling you to connect to WTS.
Which version of WTS to do you need connect to?
- Remote Cluster WTS (student version)
If you need to connect to ADS services, you should register and connect using the ADS Remote Access Service.
If you need assistance with this service or have question, please contact the ADS Service Desk.
See the Advanced Information Services Centre (AISC) pages for details on remotely accessing School of Life & Medical Sciences services.
If you need assistance or have a question, please contact AISC IT Support.
- UCL staff can purchase a Microsoft Office 2010/11 CD from the UCL shop for £10 (one product per person) to install on a single home computer. You will need to visit the UCL shop to obtain the CD, it cannot be purchased online.
- Log in to the Software Database which enables you to obtain, free of charge, any site-licensed software to which you are already entitled. Other chargeable software is also available for departments.
- You should ensure that you have an up-to-date and working anti-virus product installed on any computer [PC and Mac] that you will be working on away from the office.
You can download, free of charge, the latest version of F-Secure or Sophos Anti-Virus software for your home machine (you will be prompted for your UCL username and password).
Only store sensitive data on portable devices or media when absolutely necessary. If there is a need to work with sensitive data away from UCL premises, the preferred method is to use a secure remote connection [UCL VPN] to UCL.
In exceptional circumstances in which it is necessary to store sensitive data on portable devices or media, staff should only store such data as they have an immediate need for and should remove this data when this immediate need no longer exists.
All UCL data stored on portable devices or media must be strongly encrypted. We recommend Integral USB hardware encrypted flash drives [for Mac and for PC] or USB flash drives from Istorage-uk [their 'datashur' works on any operating system] or any other hardware encrypted USB device that is at least FIPS 140-2 level 2 or level 3.
Please contact email@example.com to purchase a Datashur device at a reduced rate.
It is unacceptable to physically move sensitive digital data in an unencrypted form. We also recommend the use of hardware encrypted USB devices for any data needing to be accessed offline, not just sensitive.
Use Remote Desktop Protocol (RDP) over Virtual Private Network (VPN)
What is VPN and RDP?
- VPN: Creates a secure connection between your computer and the server, allowing you to access certain restricted UCL central services from home.
- RDP: Software that allows you to connect to your work computer from your home
computer and have access to all of your programs, files, and network
resources—just as though you were in front of your computer at work.
Please note: Support for this service is provided via your local IT support rather than the ISD Service Desk.
How do I set this up?
- You must have administrative rights on your work PC in order to set up a Remote Desktop Connection (RDP). Please check with your local IT support before proceeding.
- When you're at home, you must connect your home machine via VPN first and then return to the instructions.
Which operating system are you using?
You can set up your email and calendar on your mobile device.
Have a question or need help?
Please contact the Service Desk.
The Service Desk web pages will also give you information on opening hours.
Other tools to help you collaborate with colleagues
Page last modified on 14 sep 12 10:38