IT Essentials for new staff

New staff welcome page

  • Click on the links below to learn about some of the services and resources available to you.

Userids and Passwords

Userids and passwords

Userids: You will be issued with a personal userid and password which will give you access to UCL wide IT facilities. Your userid will be seven characters long and look similar to: ucaaxxx.

Passwords: Use MyAccount to change your password to something only you know at any time. You are required to change your password every 150 days.

User Authentication
: Register for User Authentication so that you can manage your user account and password online or over the telephone.

Registration is very important. Should your password expire you will be able to reset it using this Service which is available 24 hours a day. Otherwise a visit to the ISD Service Desk will be required with your UCL ID card.

Email & Calendar

Email & Calendar

Your email address: When you log in to your email account, your first email will be from the Postmaster informing you of your email address. It will be based on
your name, e.g.

At work: Use Outlook 2010/2011 to check your live@ucl email and schedule meetings with your colleagues.

You can log in to Staff WTS 2010 where Outlook 2010 is automatically configured for you.

At home
: Access your email via the web using Outlook Web App (OWA). Log in with your userid and password.

[Note: When you log in, make sure that you put after your userid! E.g.]

live mobile table icon

On the move: Synchronise your mobile device with your email and calendar.

Online payslips

Online Payslips

MyView is the online resource from HR that allows you to check your personal details, pay, leave and other UCL employment information.

Please note: MyView cannot be accessed from outside of UCL except through our Remote Desktop Service - Staff WTS.

Hardware & Software

Hardware & Software

Software: Use the software database to download free anti-virus software for your machine, keeping it up to date and secure.

You can also download any site-licensed software to which you are entitled.

Hardware: We offer pricing and recommendations for corporate IT equipment. We also provide managed Desktop Services, where we can order, install and support the equipment on your behalf.


Wireless Services

UCL staff: eduroam is a free service available from many wireless hotspots throughout campus.

To connect
: Follow the instructions to connect on your operating system. You will need your UCL userid and password. Make sure you type: after your userid! E.g.

eduroam Logo

Visitors: Your visitors can also be provided access through the UCLGuest wireless service.

Having problems connecting?
Your operating system may need further configuration. Read the troubleshooting pages.

Disability support

Disability IT Support

The Disability IT Support Analyst will help you to feel included whenever possible in everything to do with IT, regardless of your disability.

Do you have any questions about workstation health or ergonomics? Learn about the simple adjustments that can make your workstation more comfortable.

Did you know? We have a computer suite designed for students with disabilities.

The Student Enabling IT Suite (SEnIT) is equipped with an up-to-date range of assistive software and technology.

ISD Desktop Service

ISD Desktop Service

Staff Desktop: One of the advantages to using the Staff WTS desktop service is that you can access your files, email and licensed software both at work and at home.

Save your work
: Save your files on the Central Filestore (N: drive) which is backed up every night.

You can also make use of the shared data area (S: drive) to collaborate and with colleagues in your department.

Are you a staff member in one of the Professional Services divisions? If so, you will be using the Administrative Desktop Service (ADS). Please visit the ADS website for more information about this service.

Administrative systems

Admin Systems

Admin systems: We run a variety of systems to enable departments to perform administrative functions. Examples include systems for financial management, HR processes, archiving and records management, alumni and fundraising information, recording visitors, and booking rooms.

Help! Get help and information on registering for these services see



Portico: Portico is UCL's student information system. From admission to graduation, Portico deals with all aspects of data related to your students and the sources of study offered.

Learning & Teaching

Learning & Teaching

E-learning:From creating interactive online content to online collaboration and debate, from virtual classrooms to plagiarism prevention, our e-learning services enhance teaching, learning, assessment and administration across all disciplines.

Learning spaces
: Record your lectures and put them online with the Lecturecast service available in UCL’s larger lecture rooms. Try our voting handsets, great for increasing engagement in large classes.

Beyond that we keen to work with staff to introduce new ways of using spaces and technologies to enhance student learning.

UCL Library

Library Services

Online resources: You have access to hundreds of resources which UCL Library Services subscribes to on your behalf.

Teaching & Learning
: The Library's Teaching and Learning Services provide support for taught course students and teaching staff which aim to increase access to core course materials in paper and digital formats.

Research IT Services

Research IT Services

Research Computing: Use High Performance Computing (HPC) services to accelerate and transform your computationally intensive research.

Research Publications Service (RPS): Access RPS (UCL's research publications database) to review and maintain your publications data and to submit full text to the open access repository, UCL Discovery.

Institutional Research Information System (IRIS): IRIS is the internal and public research portal for UCL. Use IRIS to maintain your own researcher profile and to identify the research activities of other researchers, research groups, research centres and interdisciplinary networks across UCL.

IRIS is publicly accessible and links to our open access database, UCL Discovery, which ensures that UCL research is as widely disseminated as possible.

Working remotely

Working Remotely

Email & Calendar: Check your Live@UCL email online using Outlook Web App (OWA) or via your mobile.

Add after your userid when you log in to OWA!

Access your work
: Use Staff WTS to access your files remotely.

Wireless: Keep connected around college using eduroam.

UCL Go!: Download UCL Go! and access university information directly from your iPhone (the app for Android devices is currently in beta). Get directions to UCL buildings, news about events, view your library records and much more.

If you don't have an iPhone, any other smartphone with a browser can be used to access the web edition of UCL Go! at .

Online timetable

Online Timetable

Timetables: Use the Online Timetable to view your personal timetable or those of your students or department.

Getting help

Getting Help

ISD Service Desk: The ISD Service Desk is the primary point of contact. Use the Service Desk portal to report a problem or ask a question.

Online resources: Access course workbooks, videos and other online learning materials to help you develop your IT skills.

IT Training: Sign up for free trainer-led courses or come along to drop in sessions.


UCL provides web space for departments, research centres and projects etc.

If you need web space, please contact in the first instance, so we can establish what your needs are and point you in the right direction.

First things first! Please change your password to something only you know and register for User Authentication. This helps us to verify who you are when you call the ISD Service Desk for a new password.