Reporting a Fault

To report a fault on your extension dial 100 or email your request (giving extension, port numbers and location if known) to telecoms@ucl.ac.uk.

Some common problems (such as bell not ringing) are caused by switches on your handset being switched to wrong setting. This can happen accidentally so when you report a fault we may ask you to carry out a couple of simple checks e.g. Is the volume control on your phone turned down? Is the ringer turned off? etc.

Faulty handsets are responsible for most extensions faults, therefore our first action is to ask you to try another handset in the same port. If that works you can collect a standard basic handset from ISD in the Kathleen Lonsdale Building, B102, Gower Place, London, WC1E 6BS. Please phone before coming to get a replacement handset on 020 7679 9175. However, sometimes we find that a central equipment or cable fault is responsible. In those cases we need our system maintainer or cabling company to investigate. Our contract with them requires a response within 4 hours of our reporting a fault.

Large system-wide faults will take longer but we endevour to have all faults fixed within 24 hours. Where we rely on external carriers and services this may be extended.

Page last modified on 19 apr 13 13:53