Picking up files
1. Remember - you have 10 days (actual days, not working days) to pick up a file, after which they are permanently deleted.
2. Files are not virus scanned when dropped off. Ensure that you scan any files before opening them. As with email attachments, do not open the file unless you are 100% sure it is genuine. If a file has arrived from someone you do not know, query it with the individual first before proceeding any further.
Picking up a file
To pick up a file that has been dropped off for you, click on the Pick Up button on the main Dropbox menu.
You will be presented with a form where you will need to enter the Claim ID and Claim Passcode in order to pick up the file(s). You will find these bits of information in the notification email which would have been sent to you. An example of the email is shown below:
Once the details have been entered, and you have clicked on the Pick up button, you will be presented with a screen with details of the file.
From name:The name of the person who sent you the file
From org: The organisation to which the sender belongs
From email: The sender's email address
From IP: The IP address from which the file was sent
To name: The recipient's (your) name
To extras: Names of other recipients
To email: The recipient's (your) email address
File basename: The name of the file
File content_type: The type of file (jpg, txt, pdf, doc etc)
File length: The size of the file (in bytes)
File desc: A description of the file as entered by the sender
Upon clicking on the download button, you will be offered the option of opening the file or saving it to your hard drive.