Booking Information and Frequently Asked Questions

Who are the courses for?

ELE training courses are available to UCL Staff and UCL students who are employed by or working with staff to produce e-learning materials. External participants may be accepted onto courses at the discretion of Information Systems.

Please ensure you have authorisation from your Head of Department, Manager or Supervisor before applying for a place on a course unless you intend to attend the course in your own time and be responsible for any cancellation fee.

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How much do the courses cost?

UCL staff and students
Courses are free for UCL staff* and students but we require a departmental cost code secure your place. You may also use a cheque as a deposit if you are unable to supply a cost code for any reason. Please see What should I do if I have to cancel my booking? for details of charges for late cancellation.

*Please note that UCL staff includes only those who are either directly employed by UCL or are honorary staff at UCL. Other people who work within UCL or its affiliated organisations are required to pay for courses in the same way as external applicants. Please contact the E-learning Environments if you are in any doubt as to your status.

External applicants
There is a charge of £95 for a half-day course (up to 3.5 hrs) or £175 for a full day course (over 4 hours). This includes those who work within UCL or its affiliated organisations but who are not either directly employed by UCL or honorary staff at UCL. Please  contact the E-learning Environments  if you are in any doubt as to your status.

Please note that all payments must be made by cheque and that we cannot supply invoices. Please see How and when do I pay? for more details.

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What is a departmental cost code? How do I get one?

A departmental cost code is a code which we can use to charge your department in the event of late cancellation (see What should I do if I have to cancel my booking? for details). You department should be able to provide it. It consists of an account code (4 characters) and an analysis code (usually 3 or 4 characters) e.g. RC13 6Q0

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How and when do I pay?

UCL Staff* and Students - by cost code
You should include a departmental cost code at the time of booking.

UCL Staff* and Students - by cheque
If you are using a cheque as a deposit, we will ask you for this before we can confirm your place on a course. A single cheque can be used as a deposit for more than one course provided that we don't need to charge you for a late cancellation. (made payable to University College London). This will be returned to you when you attend the course or sent back to you.

*Please note that UCL staff includes only those who are either directly employed by UCL or are honorary staff at UCL. Other people who work within UCL or its affiliated organisations are required to pay for courses in the same way as external applicants. Please  contact the E-learning Environments  if you are in any doubt as to your status.

External applicants
Payment will be requested when we offer you a place on the course. Please note that payment is by cheque only: we are unable to invoice you for courses and we can only provide a confirmation email as proof of your place on a course.

How to pay
All cheques should be sent to:
E-Learning Environments, Information Services Division, UCL, Gower Street, London, WC1E 6BT.

Cheques should be made payable to University College London. Please write your name, address and the course(s) that you will be attending on the back of the cheque.

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What should I do if I have to cancel my booking? Will I be charged if I cancel?

If you need to cancel your booking for a training session you will need to do so on the UCL Training Booking System where you first reserved your place:

UCL Training Booking System

Further instructions on how to do this can be found here:

UCL STBS: How do I cancel my booking?

UCL Staff and Postgraduate Research Students
There is a charge of £50 for any cancellation made with less than THREE working days' notice to the ELE, whatever the reason. A department is welcome to send someone else in your place if they wish without incurring a charge, providing that person has the necessary pre-requisistes for the course.

Please see the UCL Cancellation Policy for more information: UCL STSBS Cancellation Policy

In the event of a late cancellation, the charge is made against the departmental cost code or the deposit cheque is cashed depending on the method used to secure the booking. For more details see the section How and when do I pay?

External applicants
The course fee is non-refundable unless we receive a cancellation notice at least 3 working days prior to the course.

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How do I make a booking?

Navigate to the course you wish to attend to see if there are any dates scheduled. Use the 'book a place' link to make a booking for that course. If there are no dates scheduled, then please register your interest and we will add you to our waiting list.

View course list

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What if the course I want is fully booked? What if I can't make any of the available dates?

You can register your interest for any course which is fully booked, or where the published course dates are not convenient. To do this, navigate to the course you wish to attend and click the Register my interest link.

View course list

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There are no dates for the course I want, are there any scheduled?

If there are no dates available on the web site it means we have not scheduled any yet. Please navigate to the course you wish to attend and click the Register my interest link and we will add you to the waiting list. People on the waiting list are contacted as a priority once dates are scheduled and before the dates are publicised more widely.

View course list

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How and when will my booking be confirmed?

Where a cost code is provided, a confirmation for each booking will be sent to you by email within 2 working days of receipt of the booking request.

Where cheque is specified, a confirmation for each booking will be sent to you by email within 2 working days of receipt of your cheque. A provisional place will be held until your cheque is received.

Please note that completion of the booking form does not guarantee you a place on a course. If we are not able to offer you a place on the course we will add you to our waiting list and contact you when additional dates are scheduled.

External applicants will be sent an offer of a place, provided places are available, and asked to send payment before the place in confirmed. For more details see the section How and when do I pay?

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Pre-requisite skills

There is a section called Pre-requisites in the information about each of our courses. This tells you about the skills participants should possess before attending. In some cases the skills you need for one course may be covered in another, introductory course. If this is the case, you should ensure you have the knowledge and skills covered by the pre-requisite course or, if you don't, you should attend this course before attending the one you are interested in.

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Where does the training take place?

All training takes place in 1-19 Torrington Place. The course information pages specify the location of each course. You will always be advised of the location of the course when your booking is confirmed.

Information Systems reserves the right to postpone or cancel any courses

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