Getting Help for UCL Administrative Systems

Introduction

Management Systems provides support cover for the following systems between 9am to 1pm and 2pm to 5pm unless specified otherwise. Please ensure that you use the correct phone number or e-mail list when contacting us to ensure that you get the right help.

CMIS and Timetabling
Development and Alumni Relations Office
Electronic Document and Record Management (EDRM)
EROS: Electronic Recording of Supervisors
Estates Systems
Financial Information System (FIS)
HR Systems
IRIS
Portico and Departmental Admissions (DAS)
Records Office System (ROS)
Research Publications Service (RPS)
Services System and UPI

CMIS and Timetabling

CMIS is the repository for timetable data and most departments will have designated Timetablers who maintain their departmental data. CMIS is also the primary tool used by Room Bookings staff to manage centrally bookable rooms.

Data from CMIS is used to populate the Room Bookings website and the Online Timetable.

Resource Management System (RMS)/Timetabling (using Facility CMIS)

CMIS is supported from 9am to 1pm and 2pm to 5pm. Contact details are as follows:

For help with all aspects of Departmental Timetabling. PSO are the first point of contact for CMIS problems.	portico-services@ucl.ac.uk	Ex 30637
For help with booking rooms:	roombookings@ucl.ac.uk	Ex 41819

See also details for Timetabling Support Contacts

Development and Alumni Relations Office

For enquiries concerning Advance and Smartcall, please send e-mails to:

E-mail:

daroapps-support@ucl.ac.uk

Electronic Document & Records Management

Please submit support requests via the on-line form.

To register an interest in the future us of the EDRM system in your department, contact the EDRM Team.