Information Services Division


Passwords for Administrative Systems

Most UCL Administrative Systems applications require your main UCL user ID and password to log on:

What is meant by "UCL password"?

All staff are registered for a computer account and e-mail address when they join UCL. This is used to access central IT facilities: UCL email, UCL Desktop, restricted UCL web pages, and Portico (amongst others).

More information on your UCL user account is available here.

How do I change my main UCL password?

Always change your password using the MyAccount service.

Note that Information Systems are unable to reset passwords by phone or e-mail. If you have forgotten your password, you will need to visit the ISD Service Desk in person with your UCL ID-card. For this reason, we recommend that you register for the User Authentication Service.

Your departmental computer representative may be able to have your UCL password reset on your behalf.

Are there any special password rules for Administrative Systems?

The current rules for main UCL passwords are:

  • The password must be 8 Characters long
  • It should include a mixture of upper and lower case letters, numbers and symbols
  • It should not contain £ (pound), | (pipe), : (colon), ~ (tilde)

If you are connecting to Oracle based UCL Administrative Applications (including SiP, DAM, Records Office System, Services System), certain other characters will cause problems and must be avoided (though they may be accepted for other systems):

  • @ (at) symbol
  • " (double-quotes) at the start of a password
  • [space] at the start of a password
  • Additionally, the single quote/apostrophe ' character may prevent users from running reports on some applications.  
  • # is also best avoided.