UCL Information Services Division


Frequently Asked Questions (FAQs)

Print charging FAQs

What should I do if my printing job is damaged?
How can I get the most from my printing credit?
Will my unused credit be carried over?
I am getting a "No Credit left on account" message

General FAQs

What is print@UCL?
What does a managed print service mean?
Why has UCL adopted a managed print solution?
How does this affect me?
Which devices print mono (black & white)
Which devices print in colour?
Who do I contact if I have any questions?
What to do if I cannot print?
What to do if your print is not sent to the print queue?
How do I print without a swipe card?
What to do if the card reader does not recognise my card?
How can my department join the Print@UCL service?
What if I wish to purchase a printer or MFD that is not part of the print@UCL service?