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Tuesday 30th September - Eduroam Authentication Issues

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We are currently investigating issues with authentication on the eduroam service. A peak in service is causing a number of authentication requests to time-out and as a results users are unable to connect. This is being investigated at the highest priority.

Monday 29th September - MySQL Password Reset Reminder

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A kind reminder of the plan to bring all MySQL user passwords to be stored more securely, this email is to the existing MySQL users who have their passwords stored in the older format.

Please note that this refers to usernames/passwords used to access the central MySQL service ( ONLY – not your main password for logging into live@ucl email and other central ISD IT services.

Below mentioned instructions are a reminder on how to go about storing the mysql password in the new format/encryption. We are not expecting any application outages but in case of any issues to the application please contact The steps to follow are:
1.      Click on the link below:
2.      The link brings up a page which requests 3 inputs:
•         ‘MySQL user id/name’
•         ‘Current password’
•         ‘Re-type current password’
Please input the relevant details, which is your MySQL userid and your EXISTING password input TWICE.
3.      Once these details are input, click on the button ‘Reset my password’ (available below the input columns).
4.      On clicking, ‘Reset my password’, there should be a message:  “MySQL password changed successfully”. Kindly inform, if you get any other message as there may have been a problem with resetting the password.
5.      All done! The MySQL account should have the password now stored in the new format.

UCL Wiki outage: 8am Wednesday, 8th October - 9am Thursday, 9th October

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The UCL Wiki will be upraded to version 5.5.6 on Wednesday, 8th October 2014. The UCL Wiki service will therefore be unavailable from 8am Wednesday, 8th October till 9am Thursday, 9th October i.e. a FULL DAY. Opinio should also be considered 'at risk' for the same period.

Internet Explorer 6 not Compatible with UCL Home Page

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To all Staff WTS 2000 and Cluster WTS users:  please be aware that Internet Explorer version 6 is not compatible with the UCL home page which uses HTML 5.  This may also affect other web sites running HTML 5. The application will freeze while trying to load HTML 5 coded pages.

Staff WTS 2000
Users of Staff WTS 2000 who have their home page set to are advised to change it to an alternative site, such as the ISD home page . Staff can change their default home page under Start > Settings > Control Panel > Internet Options. This will open the internet properties window, within the general tab,  under home page, type the full web site address e.g. and click apply.

Cluster WTS
Users of Cluster WTS can not change their home page in IE6. They are therefore encouraged to use an alternative browser (firefox) or move to the  Desktop@ucl Anywhere service. ISD will investigate the possibility of setting everyone’s home page to the ISD page which is compatible with IE6.

If you require further assistance please contact the ISD Servicedesk.

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Page last modified on 16 apr 12 13:23

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