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Tuesday 30th September - Eduroam Authentication Issues

Publication date:

We are currently investigating issues with authentication on the eduroam service. A peak in service is causing a number of authentication requests to time-out and as a results users are unable to connect. This is being investigated at the highest priority.

Monday 29th September - MySQL Password Reset Reminder

Publication date:

A kind reminder of the plan to bring all MySQL user passwords to be stored more securely, this email is to the existing MySQL users who have their passwords stored in the older format.

Please note that this refers to usernames/passwords used to access the central MySQL service (mysql-server.ucl.ac.uk) ONLY – not your main password for logging into live@ucl email and other central ISD IT services.

Below mentioned instructions are a reminder on how to go about storing the mysql password in the new format/encryption. We are not expecting any application outages but in case of any issues to the application please contact mysql-support@ucl.ac.uk. The steps to follow are:
1.      Click on the link below:
https://www.ucl.ac.uk/mysql/password-reset
2.      The link brings up a page which requests 3 inputs:
•         ‘MySQL user id/name’
•         ‘Current password’
•         ‘Re-type current password’
Please input the relevant details, which is your MySQL userid and your EXISTING password input TWICE.
3.      Once these details are input, click on the button ‘Reset my password’ (available below the input columns).
4.      On clicking, ‘Reset my password’, there should be a message:  “MySQL password changed successfully”. Kindly inform mysql-support@ucl.ac.uk, if you get any other message as there may have been a problem with resetting the password.
5.      All done! The MySQL account should have the password now stored in the new format.

UCL Wiki outage: 8am Wednesday, 8th October - 9am Thursday, 9th October

Publication date:

The UCL Wiki will be upraded to version 5.5.6 on Wednesday, 8th October 2014. The UCL Wiki service will therefore be unavailable from 8am Wednesday, 8th October till 9am Thursday, 9th October i.e. a FULL DAY. Opinio should also be considered 'at risk' for the same period.

<< 2013 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 >>

Page last modified on 16 apr 12 13:23

ISD Highlight

Monday 29th September - MySQL Password Reset Reminder

A kind reminder of the plan to bring all MySQL user passwords to be stored more securely, this email is to the existing MySQL users who have their passwords stored in the older format.

Please note that this refers to usernames/passwords used to access the central MySQL service (mysql-server.ucl.ac.uk) ONLY – not your main password for logging into live@ucl email and other central ISD IT services.

Below mentioned instructions are a reminder on how to go about storing the mysql password in the new format/encryption. We are not expecting any application outages but in case of any issues to the application please contact mysql-support@ucl.ac.uk. The steps to follow are:
1.      Click on the link below:
https://www.ucl.ac.uk/mysql/password-reset
2.      The link brings up a page which requests 3 inputs:
•         ‘MySQL user id/name’
•         ‘Current password’
•         ‘Re-type current password’
Please input the relevant details, which is your MySQL userid and your EXISTING password input TWICE.
3.      Once these details are input, click on the button ‘Reset my password’ (available below the input columns).
4.      On clicking, ‘Reset my password’, there should be a message:  “MySQL password changed successfully”. Kindly inform mysql-support@ucl.ac.uk, if you get any other message as there may have been a problem with resetting the password.
5.      All done! The MySQL account should have the password now stored in the new format.
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