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Archive of ISD News

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ISD's Service Desk goes live with a new service management tool

Publication date:

On Tuesday 29th July ISD's Service Desk went live with a new service management tool called Remedyforce. This is being used to log tickets that are received via phone, email and at the DMS Front Desk.

Eduroam Certificate Renewal

Publication date:

Eduroam new cert

Following the renewal of the eduroam certificate, some apple devices (iOS and Mac OS X) are prompting to accept the new certificate.

<< 2013 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 >>

Page last modified on 16 apr 12 13:23

ISD Highlight

Gameover Zeus Virus

 You may have heard through national news about the Gameover Zeus virus. This malware is a real issue and has been for some time. The good news is that the computers which this particularly nasty malware relies upon have been temporarily disrupted. More...

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Please Note:

All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.

ISD Service Desk Opening Hours- 0207 679 5000 ex25000

Term Time:

Phone calls:

Monday to Friday: 
8.30 - 17.30

Main Service Desk:

Monday to Friday:
9.30 - 17.00

Vacation Time:

Phone calls:
Monday to Friday:
8.30-17.00

Main Service Desk:
Monday to Friday:
10.00
-17.00