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**Resolved**Delays for some live@ucl emails 20th August 2014

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Earlier issues with delays for external messages and on premise mailing lists should now be resolved. 

Resolved:20th August Inbound Telephone outage for 65XXX

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We are pleased to advise that this issue is resolved at 15:50 on the 20th August 2014.
"We are currently experiencing an issue with incoming phone calls for 65XXX (020 3549 5XXX) being unavailable at the moment and the Service Provider is working on the issue. Outgoing calls are unaffected on these extensions.

Wireless Service Upgrades 18th August to 21st August

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From Monday 18th August to Thursday 21st August the wireless infrastructure will undergo various upgrades. All Wi-Fi services (eduroam, UCLGuest) should be considered unavailable between 08:00am and 09:00am on each day and further at-risk for the entire period.

MySQL password change to be completed before 30th September 2014

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As part of the plan to bring all MySQL user passwords to be stored more securely, this email is to the existing MySQL users who have their passwords stored in the older format. Below are the instructions on how to go about storing the password in the new format/encryption. We are not expecting any application outages, but in case of any issues to the application please contact mysql-support@ucl.ac.uk. The steps to follow are:

ISD's Service Desk goes live with a new service management tool

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On Tuesday 29th July ISD's Service Desk went live with a new service management tool called Remedyforce. This is being used to log tickets that are received via phone, email and at the DMS Front Desk.

Eduroam Certificate Renewal

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Eduroam new cert

Following the renewal of the eduroam certificate, some apple devices (iOS and Mac OS X) are prompting to accept the new certificate.

Gameover Zeus Virus

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 You may have heard through national news about the Gameover Zeus virus. This malware is a real issue and has been for some time. The good news is that the computers which this particularly nasty malware relies upon have been temporarily disrupted.

Internet Explorer 6 not Compatible with UCL Home Page

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To all Staff WTS 2000 and Cluster WTS users:  please be aware that Internet Explorer version 6 is not compatible with the UCL home page www.ucl.ac.uk which uses HTML 5.  This may also affect other web sites running HTML 5. The application will freeze while trying to load HTML 5 coded pages.

Staff WTS 2000
Users of Staff WTS 2000 who have their home page set to www.ucl.ac.uk are advised to change it to an alternative site, such as the ISD home page . Staff can change their default home page under Start > Settings > Control Panel > Internet Options. This will open the internet properties window, within the general tab,  under home page, type the full web site address e.g. http://www.ucl.ac.uk/isd and click apply.

Cluster WTS
Users of Cluster WTS can not change their home page in IE6. They are therefore encouraged to use an alternative browser (firefox) or move to the  Desktop@ucl Anywhere service. ISD will investigate the possibility of setting everyone’s home page to the ISD page which is compatible with IE6.

If you require further assistance please contact the ISD Servicedesk.

RSS feeds for ISD News

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Take feeds for the ISD News site.

The IS News site has been set up to enable items to be classified under a number of different categories, each of which has a designated RSS feed associated with it. This means that you can take feeds for the areas that you wish to keep informed about, and omit any that don't interest you.

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Page last modified on 16 apr 12 13:23

ISD Highlight

**Resolved**Delays for some live@ucl emails 20th August 2014

Earlier issues with delays for external messages and on premise mailing lists should now be resolved.  More...

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Please Note:

All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.

ISD Service Desk Opening Hours- 0207 679 5000 ex25000

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