Skip to site navigation

ISD News Heading

Monday 29th September - MySQL Password Reset Reminder

Publication date:

A kind reminder of the plan to bring all MySQL user passwords to be stored more securely, this email is to the existing MySQL users who have their passwords stored in the older format.

Please note that this refers to usernames/passwords used to access the central MySQL service (mysql-server.ucl.ac.uk) ONLY – not your main password for logging into live@ucl email and other central ISD IT services.

Below mentioned instructions are a reminder on how to go about storing the mysql password in the new format/encryption. We are not expecting any application outages but in case of any issues to the application please contact mysql-support@ucl.ac.uk. The steps to follow are:
1.      Click on the link below:
https://www.ucl.ac.uk/mysql/password-reset
2.      The link brings up a page which requests 3 inputs:
•         ‘MySQL user id/name’
•         ‘Current password’
•         ‘Re-type current password’
Please input the relevant details, which is your MySQL userid and your EXISTING password input TWICE.
3.      Once these details are input, click on the button ‘Reset my password’ (available below the input columns).
4.      On clicking, ‘Reset my password’, there should be a message:  “MySQL password changed successfully”. Kindly inform mysql-support@ucl.ac.uk, if you get any other message as there may have been a problem with resetting the password.
5.      All done! The MySQL account should have the password now stored in the new format.

UCL Wiki outage: 8am Wednesday, 8th October - 9am Thursday, 9th October

Publication date:

The UCL Wiki will be upraded to version 5.5.6 on Wednesday, 8th October 2014. The UCL Wiki service will therefore be unavailable from 8am Wednesday, 8th October till 9am Thursday, 9th October i.e. a FULL DAY. Opinio should also be considered 'at risk' for the same period.

Internet Explorer 6 not Compatible with UCL Home Page

Publication date:

To all Staff WTS 2000 and Cluster WTS users:  please be aware that Internet Explorer version 6 is not compatible with the UCL home page www.ucl.ac.uk which uses HTML 5.  This may also affect other web sites running HTML 5. The application will freeze while trying to load HTML 5 coded pages.

Staff WTS 2000
Users of Staff WTS 2000 who have their home page set to www.ucl.ac.uk are advised to change it to an alternative site, such as the ISD home page . Staff can change their default home page under Start > Settings > Control Panel > Internet Options. This will open the internet properties window, within the general tab,  under home page, type the full web site address e.g. http://www.ucl.ac.uk/isd and click apply.

Cluster WTS
Users of Cluster WTS can not change their home page in IE6. They are therefore encouraged to use an alternative browser (firefox) or move to the  Desktop@ucl Anywhere service. ISD will investigate the possibility of setting everyone’s home page to the ISD page which is compatible with IE6.

If you require further assistance please contact the ISD Servicedesk.

RSS feeds for ISD News

Publication date:

Take feeds for the ISD News site.

The IS News site has been set up to enable items to be classified under a number of different categories, each of which has a designated RSS feed associated with it. This means that you can take feeds for the areas that you wish to keep informed about, and omit any that don't interest you.

ADS Service news

Publication date:

Search UCL News

Page last modified on 16 apr 12 13:23

ISD Highlight

UCL Wiki outage: 8am Wednesday, 8th October - 9am Thursday, 9th October

The UCL Wiki will be upraded to version 5.5.6 on Wednesday, 8th October 2014. The UCL Wiki service will therefore be unavailable from 8am Wednesday, 8th October till 9am Thursday, 9th October i.e. a FULL DAY. Opinio should also be considered 'at risk' for the same period. More...

A A A

Please Note:

All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.

ISD Service Desk Opening Hours- 0207 679 5000 ex25000

Term Time:

Phone calls:

Monday to Friday: 
8.30 - 17.30

Main Service Desk:

Monday to Friday:
9.30 - 17.00

Vacation Time:

Phone calls:
Monday to Friday:
8.30-17.00

Main Service Desk:
Monday to Friday:
10.00
-17.00