Central MySQL database Outage 16th July 2013
Publication date: 1 July 2013
Please note that there is a planned outage of the Central MySQL database server which will affect applications that use databases hosted on this server. The outage will be for 30 minutes and will start at 08.05am but services should be considered 'at risk' between 08:00 a.m. and 09:00 a.m. on the following day:
Tuesday 2nd July 2013 - Research Publications System (RPS) Upgrade
Publication date: 1 July 2013
The Research Publications System (RPS) will be upgraded to the latest version 4.4, on Tuesday 2nd July and as a result of this there will be no service available between 9am - 11am. The service should be considered 'at risk' for the rest if the day whilst post implementation jobs are being carried out.
UCL Guest Captive Portal Upgrade 02/07/2013 8am - 9am
Publication date: 28 June 2013
On Tuesday 2nd July 2013 between 08:00am and 09:00am we have scheduled an urgent upgrade of the UCLGuest Captive Portal. UCLGuest is a wireless service specifically designed to provide external visitors with access to the Internet. During this period the UCLGuest service should be consider "unavailable".
LIVE@UCL: Latest News and Office 365 Updates
Publication date: 21 June 2013
Please see the following webpages for the latest news and highlights for Office 365 transition.
LIVE@UCL service disruption during the weekend of 12th July
Publication date: 14 June 2013
The live@UCL email and calendar service is being improved, enlarged and migrated during the weekend of July 12th.
Matlab Licence Expiry notification
Publication date: 14 June 2013
Matlab is currently showing licence expiry prompts. This licence will automatically be renewed for all workstations on the UCL network via our licencing server.
For standalone installations:
Please ignore the current expiry warnings which will be until 31 July 2013.
Central MySQL service outage: 8.05am - 8.35am, Tuesday 18th and Thursday 27th June (*note updated dates*)
Publication date: 12 June 2013
The central MySQL database server will be unavailable from 8.05am to 8.35am on Tuesday 18th June and Thursday 27th June 2013 whilst disks are replaced.
ISD Bulk Account Deletion Process
Publication date: 6 June 2013
ISD are in the process of identifying and communicating with owners of accounts that are no longer associated to a person with a valid UCL status. This usually happens when the owner of the account has left and has no open UCL status. ISD have an obligation to ensure that only ‘authorised’ use of UCL services is adhered to.
Please note that the account will be suspended after 14 days (if no action is taken) and deleted at the end of July 2013 (backups will be taken and held on file). An email will be sent out to the account stating that we have identified the account for deletion. The userid of the account in question will be displayed in the subject line. An example of the email is shown below :-
Java Upgrade - Monday 8th April
Publication date: 5 March 2013
UCL Administrative Systems are mainly available via the web using an internet browser. Many of the commonly used systems require the use of Java via a browser plug-in in order to run. This is sometimes referred to as the Java Runtime Edition (JRE).
Windows 8 - ISD Statement
Publication date: 21 January 2013
Windows 8 is the latest version of the Windows Client operating system. It was put on general release in October 2012.
8 character minimum password length
Publication date: 16 January 2013
Microsoft require us to migrate Live@UCL to their Office 365 offering. This is currently being planned but is unlikely to take place before July 2013.
Phishing emails - updated January 2013
Publication date: 14 January 2013
We have had many reports about a recent influx of targeted phishing emails to UCL inboxes, in particular with 'Announcement' as the subject header and a spoofed 'from' address as 'webmaster@ucl.ac.uk'.
Security Prompts from Log-in within Live@ucl Outlook Web Access (OWA)
Publication date: 22 June 2012
A small number of users have been receiving a security information prompt while using live@UCL OWA (Outlook Web Access). This prompt is a feature of the standard Microsoft service, and is used when userids and passwords are managed by Microsoft rather than the service organisation (UCL manages its own live@UCL userids and passwords). The prompt should be ignored, and you can simply click ‘save’ to access your email.
RSS feeds for ISD News
Publication date: 31 August 2010
Take feeds for the ISD News site.
The IS News site has been set up to enable items to be classified under a number of different categories, each of which has a designated RSS feed associated with it. This means that you can take feeds for the areas that you wish to keep informed about, and omit any that don't interest you.
ADS Service news
Publication date: 8 August 2010
Search UCL News
Page last modified on 16 apr 12 13:23
UCL Guest Captive Portal Upgrade 02/07/2013 8am - 9am
On Tuesday 2nd July 2013 between 08:00am and 09:00am we have scheduled an urgent upgrade of the UCLGuest Captive Portal. UCLGuest is a wireless service specifically designed to provide external visitors with access to the Internet. During this period the UCLGuest service should be consider "unavailable". More...
Please Note:
All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.
ISD Service Desk Opening Hours
Term Time:
Phone calls:
Monday to Friday:
8.30 - 17.30
Main Service Desk:
Monday to Friday:
9.30 - 17.00
Vacation Time:
Phone calls:
Monday to Friday:
8.30-17.00
Main Service Desk:
Monday to Friday:
10.00 -17.00
