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Easter Closure 2014

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Information Services Division (ISD) will be closed for the Easter break from 5pm on Wednesday 16th April until Wednesday 23rd April.

15th April - Recent discovery of ‘Heartbleed’ bug

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As you may be aware, a large number of websites and email providers have been affected by the recent discovery of a bug (Heartbleed) which allows attackers to easily steal passwords and confidential data. This bug is very widespread, and affects the technology which is used to keep passwords and confidential data private. Many household names (e.g. Google and Yahoo) have been affected.

Genuine Microsoft Prompt On Managed WTS and ADS Machines

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Please be aware customers using WTS Managed PC and ADS Managed PC service may be prompted for with the following Microsoft validation prompt stating "the copy of windows did not pass genuine windows validation". The prompt should have no impact on the performance of the pc.

Java 7 Update 51 - Access to ISD Services affected: update - 13th March 

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Access to a number of ISD services has been affected following a recent update of Java 7 to update 51. We have identified the following workarounds for the services affected:-

TurningPoint (Electronic Voting) software in lecture theatres

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 The TurningPoint software, used for electronic voting in lecture theatres, is not working on the new desktop. We are working to get it rolled out as soon as possible. Thank you for your patience.

If you have any questions or concerns, please contact ele@ucl.ac.uk

RSS feeds for ISD News

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Take feeds for the ISD News site.

The IS News site has been set up to enable items to be classified under a number of different categories, each of which has a designated RSS feed associated with it. This means that you can take feeds for the areas that you wish to keep informed about, and omit any that don't interest you.

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Page last modified on 16 apr 12 13:23

ISD Highlight

Easter Closure 2014

Information Services Division (ISD) will be closed for the Easter break from 5pm on Wednesday 16th April until Wednesday 23rd April. More...

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Please Note:

All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.

ISD Service Desk Opening Hours

Term Time:

Phone calls:

Monday to Friday: 
8.30 - 17.30

Main Service Desk:

Monday to Friday:
9.30 - 17.00

Vacation Time:

Phone calls:
Monday to Friday:
8.30-17.00

Main Service Desk:
Monday to Friday:
10.00
-17.00