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29/07/2014 UCL Guest Wireless Service

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The UCL Guest wireless service is currently unavailable on campus. The related resolver teams are working to have this resolved as a matter of urgency. This message will be updated as soon as we have further information.

Fixed : Problem with Password  - Friday 25th July - 19.00 

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Earlier problems with password changes have now been rectified. The backlog of password change requests have been cleared. The cause of the problem is still being investigated.

ISD's Service Desk goes live with a new service management tool: Tuesday, 29th July

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On Tuesday 29th July ISD's Service Desk goes live with a new service management tool called Remedyforce. This will be used to log tickets that are received via phone, email and at the DMS Front Desk.

EDRM Outage - Friday 1st August 19:00 till Monday 4th August 07:00

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EDRM Release 1.9 will be deployed to the EDRM Production environment as part of the Abacus Go Live project. In order to complete the deployment EDRM will be unavailable from 19:00 Friday 1st August till 07:00 Monday 4th August.

Eduroam Certificate Renewal

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Eduroam new cert

Following the renewal of the eduroam certificate, some apple devices (iOS and Mac OS X) are prompting to accept the new certificate.

Gameover Zeus Virus

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 You may have heard through national news about the Gameover Zeus virus. This malware is a real issue and has been for some time. The good news is that the computers which this particularly nasty malware relies upon have been temporarily disrupted.

Internet Explorer 6 not Compatible with UCL Home Page

Publication date:

To all Staff WTS 2000 and Cluster WTS users:  please be aware that Internet Explorer version 6 is not compatible with the UCL home page www.ucl.ac.uk which uses HTML 5.  This may also affect other web sites running HTML 5. The application will freeze while trying to load HTML 5 coded pages.

Staff WTS 2000
Users of Staff WTS 2000 who have their home page set to www.ucl.ac.uk are advised to change it to an alternative site, such as the ISD home page . Staff can change their default home page under Start > Settings > Control Panel > Internet Options. This will open the internet properties window, within the general tab,  under home page, type the full web site address e.g. http://www.ucl.ac.uk/isd and click apply.

Cluster WTS
Users of Cluster WTS can not change their home page in IE6. They are therefore encouraged to use an alternative browser (firefox) or move to the  Desktop@ucl Anywhere service. ISD will investigate the possibility of setting everyone’s home page to the ISD page which is compatible with IE6.

If you require further assistance please contact the ISD Servicedesk.

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Page last modified on 16 apr 12 13:23

ISD Highlight

29/07/2014 UCL Guest Wireless Service

The UCL Guest wireless service is currently unavailable on campus. The related resolver teams are working to have this resolved as a matter of urgency. This message will be updated as soon as we have further information. More...

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Please Note:

All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.

ISD Service Desk Opening Hours- 0207 679 5000 ex25000

Term Time:

Phone calls:

Monday to Friday: 
8.30 - 17.30

Main Service Desk:

Monday to Friday:
9.30 - 17.00

Vacation Time:

Phone calls:
Monday to Friday:
8.30-17.00

Main Service Desk:
Monday to Friday:
10.00
-17.00