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LIVE@UCL service disruption during the weekend of 12th July

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The live@UCL email and calendar service is being improved, enlarged and migrated during the weekend of July 12th.

Central MySQL service outage: 8.05am - 8.35am, Tuesday 18th and 25th June

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The central MySQL database server will be unavailable from 8.05am to 8.35am on Tuesday 18th June and Tuesday 25th June 2013 whilst disks are replaced. Services which use the databases hosted on this server will be affected, please see the list below. The same services should be considered 'at risk' until 9am on both dates.

ISD Bulk Account Deletion Process

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ISD are in the process of identifying and communicating with owners of accounts that are no longer associated to a person with a valid UCL status. This usually happens when the owner of the account has left and has no open UCL status. ISD have an obligation to ensure that only ‘authorised’ use of UCL services is adhered to.
Please note that the account will be suspended after 14 days (if no action is taken) and deleted at the end of July 2013 (backups will be taken and held on file).  An email will be sent out to the account stating that we have identified the account for deletion. The userid of the account in question will be displayed in the subject line. An example of the email is shown below :-

Java Upgrade - Monday 8th April

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UCL Administrative Systems are mainly available via the web using an internet browser. Many of the commonly used systems require the use of Java via a browser plug-in in order to run. This is sometimes referred to as the Java Runtime Edition (JRE).

Windows 8 - ISD Statement

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Windows 8 is the latest version of the Windows Client operating system. It was put on general release in October 2012.

8 character minimum password length

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Microsoft require us to migrate Live@UCL to their Office 365 offering. This is currently being planned but is unlikely to take place before July 2013.

Phishing emails - updated January 2013

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We have had many reports about a recent influx of targeted phishing emails to UCL inboxes, in particular with 'Announcement' as the subject header and a spoofed 'from' address as 'webmaster@ucl.ac.uk'.

Security Prompts from Log-in within Live@ucl Outlook Web Access (OWA)

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A small number of users have been receiving a security information prompt while using live@UCL OWA (Outlook Web Access). This prompt is a feature of the standard Microsoft service, and is used when userids and passwords are managed by Microsoft rather than the service organisation (UCL manages its own live@UCL userids and passwords). The prompt should be ignored, and you can simply click ‘save’ to access your email. 

RSS feeds for ISD News

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Take feeds for the ISD News site.

The IS News site has been set up to enable items to be classified under a number of different categories, each of which has a designated RSS feed associated with it. This means that you can take feeds for the areas that you wish to keep informed about, and omit any that don't interest you.

ADS Service news

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Page last modified on 16 apr 12 13:23

ISD Highlight

LIVE@UCL service disruption during the weekend of 12th July

During the weekend transition starting 8pm, Friday 12th July 2013 and ending by 12pm, on Monday 15th July, each user will potentially experience up to 3 hours of disrupted service as your data is safely copied and migrated. We ask for your patience if you happen to encounter issues over the transition weekend.    More...

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Please Note:

All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.

ISD Service Desk Opening Hours

Term Time:

Phone calls:

Monday to Friday: 
8.30 - 17.30

Main Service Desk:

Monday to Friday:
9.30 - 17.00

Vacation Time:

Phone calls:
Monday to Friday:
8.30-17.00

Main Service Desk:
Monday to Friday:
10.00
-17.00