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IT for SLMS

Remote working: Using Remote Desktop Protocol (RDP) over VPN

Using Remote Desktop Protocol (RDP) over Virtual Private Network (VPN) to connect to your work SLMS Windows desktop computer remotely

What is Remote Desktop Protocol (RDP)?

Software that allows you to connect to your work computer from your home computer and have access to all of your programs, files, and network resources—just as though you were in front of your computer at work.

Pre-requisites

Steps to follow whilst at work

  1. Remote access must be enabled on your work computer: Start button > right click on Computer > Properties > Remote settings (left panel) > Allow connections only from computers running Remote Desktop with Network Level Authentication (more secure) (last option) should be selected
  2. Make a note of the Full computer name of your work computer (e.g. c00010044.ad.ucl.ac.uk) and take this information home with you Start button > Control Panel > System > Computer name, domain, and work group settings > Full Computer Name
  3. Ensure that the work computer you are trying to connect to is using the SLMS desktop (Note: The full computer name of all SLMS desktops starts with ‘c0001’)
  4. You must have administrator rights or to be a member of the ‘Remote Desktop Users’ group on your work computer in order to be able to set up/use Remote Desktop Connection (RDP). Contact your local IT for SLMS support to arrange this.
  5. Remember to leave your machine powered on (not necessarily logged on).

When working from home computer

  1. Connect to network
  2. Make VPN connection (VPN connection instructions)
  3. Once connected via VPN, open Remote Desktop Connection: Start button > All Programs > Accessories > Remote Desktop Connection
  4. Type the full computer name (e.g. c00010044.ad.ucl.ac.uk) of your work computer (the one you made a note of) in the Computer: text box
  5. Provide your UCL user name prefixed by AD\ in the format e.g. AD\rmgzabc
  6. Optional: Use Options to change other settings like screen size etc
  7. Click Connect

Common problems

  1. Someone else uses your work PC, desktops only support one user at a time
  2. Slow home/remote network speed may result in slow response times.