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ISD Highlight

Increase in Spam Volume - Tuesday 27th May 2014

It has been brought to our attention that over the Bank Holiday weekend, there was a spam attack from an Amazon machine that used two hacked accounts and a number of UCL email accounts to send out spam messages. Users may have noticed a high volume in the amount of mail delivery failed messages reaching their email accounts.

The advice we recommend is to set up email filter rules to redirect these messages either into the 'Deleted' folder or another folder in OWA or your email client. More information on how to do this can be found  at

Our email administrators are working closely with the UCL Computer Security team to monitor this situation.

We apologise for the inconvenience caused. Please continue to report any issues to the ISD Service Desk.


Please Note:

All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.

ISD Service Desk Opening Hours- 0207 679 5000 ex25000

Term Time:

Phone calls:

Monday to Friday: 
8.30 - 17.30

Main Service Desk:

Monday to Friday:
9.30 - 17.00

Vacation Time:

Phone calls:
Monday to Friday:

Main Service Desk:
Monday to Friday: