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Security Prompts from Log-in within Live@ucl Outlook Web Access (OWA)

22 June 2012

A small number of users have been receiving a security information prompt while using live@UCL OWA (Outlook Web Access). This prompt is a feature of the standard Microsoft service, and is used when userids and passwords are managed by Microsoft rather than the service organisation (UCL manages its own live@UCL userids and passwords). The prompt should be ignored, and you can simply click ‘save’ to access your email. 

We are awaiting a response from Microsoft why these prompts are appearing and will provide more information as soon as possible.

ISD Highlight

21st May 2013 - Research Publications System (RPS) Outage

The Research Publications System (RPS) will be upgraded to the latest version 4.2.1  on Tuesday 21st May 2013,   and as a result of this there will be no service available between 3pm - 5pm on that day.  We are expecting the service to be fully re-instated  by 10.00am on Wednesday 22nd May 2013.  Prior to this,  the service should be considered 'At Risk'.

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Please Note:

All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.

ISD Service Desk Opening Hours

Term Time:

Phone calls:

Monday to Friday: 
8.30 - 17.30

Main Service Desk:

Monday to Friday:
9.30 - 17.00

Vacation Time:

Phone calls:
Monday to Friday:
8.30-17.00

Main Service Desk:
Monday to Friday:
10.00
-17.00