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ISD Highlight

Problem with Password Updates - Friday 25th July - 3.10 p.m

There are currently issues with password changes not synchronising for access to UCL services such as Live@ucl, Moodle and Portico. If you have changed your password today either via the MyAccount service or reset your password at the Service Desk,you may still have access issues after the recommended 2 hour wait. We would not recommend attempting to change your password again.  More...

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Please Note:

All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.

ISD Service Desk Opening Hours- 0207 679 5000 ex25000

Term Time:

Phone calls:

Monday to Friday: 
8.30 - 17.30

Main Service Desk:

Monday to Friday:
9.30 - 17.00

Vacation Time:

Phone calls:
Monday to Friday:
8.30-17.00

Main Service Desk:
Monday to Friday:
10.00
-17.00