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Genuine Microsoft Prompt On Managed WTS and ADS Machines

11 February 2014

Please be aware customers using WTS Managed PC and ADS Managed PC service may be prompted for with the following Microsoft validation prompt stating "the copy of windows did not pass genuine windows validation". The prompt should have no impact on the performance of the pc.

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WTS - Please restart the pc and select the option to reboot from the network upon start up. Rebooting from the network may take 30 - 40 minutes so advisable to apply this at the close of the day. You will lose any locally mapped printers, so these will need to be remapped.

ADS - We are investigating how to deploy this fix to all ADS users. We will update this page once we have more information.

If you have any questions please contact the ISD Service Desk.

ISD Highlight

Moodle Upgrade News - 7th July

The Moodle Upgrade is now complete and live Moodle has been restored to service. The 13/14 Moodle snapshot is available at

For information on the upgrade and details on changes please visit

If you encounter any issues please contact

Thank you for your patience
E-Learning Environments



Please Note:

All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.

ISD Service Desk Opening Hours

Term Time:

Phone calls:

Monday to Friday: 
8.30 - 17.30

Main Service Desk:

Monday to Friday:
9.30 - 17.00

Vacation Time:

Phone calls:
Monday to Friday:

Main Service Desk:
Monday to Friday: