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Archive of ISD News

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29/07/2014 UCL Guest Wireless Service

Publication date:

The UCL Guest wireless service is currently unavailable on campus. The related resolver teams are working to have this resolved as a matter of urgency. This message will be updated as soon as we have further information.

Fixed : Problem with Password  - Friday 25th July - 19.00 

Publication date:

Earlier problems with password changes have now been rectified. The backlog of password change requests have been cleared. The cause of the problem is still being investigated.

ISD's Service Desk goes live with a new service management tool: Tuesday, 29th July

Publication date:

On Tuesday 29th July ISD's Service Desk goes live with a new service management tool called Remedyforce. This will be used to log tickets that are received via phone, email and at the DMS Front Desk.

EDRM Outage - Friday 1st August 19:00 till Monday 4th August 07:00

Publication date:

EDRM Release 1.9 will be deployed to the EDRM Production environment as part of the Abacus Go Live project. In order to complete the deployment EDRM will be unavailable from 19:00 Friday 1st August till 07:00 Monday 4th August.

Eduroam Certificate Renewal

Publication date:

Eduroam new cert

Following the renewal of the eduroam certificate, some apple devices (iOS and Mac OS X) are prompting to accept the new certificate.

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Page last modified on 16 apr 12 13:23

ISD Highlight

Fixed : Problem with Password  - Friday 25th July - 19.00 

Earlier problems with password changes have now been rectified. The backlog of password change requests have been cleared. The cause of the problem is still being investigated.
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Please Note:

All ISD systems run unattended overnight and at weekends. If they fail services may not be restored until the next working day.

ISD Service Desk Opening Hours- 0207 679 5000 ex25000

Term Time:

Phone calls:

Monday to Friday: 
8.30 - 17.30

Main Service Desk:

Monday to Friday:
9.30 - 17.00

Vacation Time:

Phone calls:
Monday to Friday:
8.30-17.00

Main Service Desk:
Monday to Friday:
10.00
-17.00