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Web WTS - Frequently Asked Questions

1. Can I print to the local printer on my PC?

2. Can I connect to my local drive, such as my C: drive?

3. I cannot see my local drive in WTS

4. What is Departmental Cluster WTS?

1. Can I print to the local printer on my PC?

If you are using Remote Cluster WTS you will not be able to print to any local printers. The only print queues that you will see are the ones available in student computer workrooms.

For Staff and Departmental WTS, the client will attempt to map (or assign a letter) with any local printers connected to your machine. You will need to ensure that the printer is working on your local machine first and set as default.

Please note: The general rule is that if the printer works locally, it should be automatically detected in WTS. However, if the WTS client does not automatically detect your local printer, there is unfortunately little that we can do to make it work. 

2. Can I connect to my local drive such as my C: drive?

Regardless of which service you are using, the client will also attempt to connect any local drives that you have shared.

A warning will be displayed asking if you wish to give access to these local drives. Say yes to allow the drives to be available when connected to WTS.

The warning will look similar to what is shown below:

Drive mapping message

3. I cannot see my local drives...

The Java client does not map (or assign a drive letter) all local drives automatically. You may find that you will need to manually map local drives:-

  1. Click on the Settings button that should be located on the bottom right of your web browser window.

  2. Select the Drive Mapping tab and click on the 'Add' button.
Manual drive mapping



For the settings to take effect you need to choose Disconnect from the Java client and then logout of the Windows Terminal Service.

All future sessions will have the drives mapped. A warning will be displayed asking if you wish to give access to these local drives, say yes to allow the drives to be available when connected to WTS.