Reference Manager Support Version: 4
Name of Service
Reference Manager Support
Description of Service
An off-the-shelf bibliographic application called Reference Manager
is used as a database to store the publications. Reference Manager
is also generally available for any member of UCL who wishes to
manage their own references.
Eligibility for Use
Reference Manager is available on IS's Windows Terminal Service (WTS)
and may also be purchased from the Procurement Office for a nominal
cost to cover media and administration.
WTS users will not be charged for using Reference
Manager on this platform. Anyone else will need
to purchase copies if they want to run it on
their own systems (see Eligibility for Use).
Registration & Ordering Method
Departments (or their co-ordinators) are responsible for making sure
they have access to Reference Manager either via WTS or their own
Anyone using WTS will be able to use Reference Manager all day,
365 days a year but subject to overnight backups, scheduled and unscheduled
outages which affect WTS.
General Support Questions / Fault Reporting
UCL users of Reference Manager may email the following address for help of questions with the software:
If Bibliographic Support is unable to resolve repeated
problems or you wish to complain, in the first instance you should
write to the Director, Applications & Academic Support Group giving
full details of the complaint. Complaints may be sent by email to: firstname.lastname@example.org and will be forwarded to the Manager of the Applications & Academic Support Group. Complaints will not be
accepted via telephone.
Users are responsible for their own data held within any Reference
The Training Section in Information Systems regularly organise
general courses on the use of Reference Manager throughout the year.
Please see the IS Training
web pages for details.
User guides for Reference Manager can be obtained from the ISD Service Desk.
Reviews and Updates of SD
This SD will not be reviewed or updated before 12 months of the
printed revision date.
This page last revised 5 June, 2007 by: IS Training