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Print Charges



Printing Costs

You receive £12 credit per academic year. This is issued and added to your account at the start of each academic year.

A4
A3
 5p per A4 sheet mono single-sided  15p per A3 sheet mono single-sided
 5p per A4 sheet mono double-sided  20p per A3 sheet mono double-sided
 25p per A4 sheet colour single-sided  50p per A3 sheet colour single-sided
 45p per A4 sheet colour double-sided  90p per A3 sheet colour double-sided
Terms and conditions

1. The free quota is the same for each student regardless of status, department or course. Maximum limits will be set to ensure that students cannot accumulate more than 1 years’ (three terms’) worth of free quota.

2. For faulty/damaged prints/copies, the ISD Service Desk will check the faulty/damaged output and then re-credit the amount of the damaged pages to your print account.

3. No refunds will be given on User Purchased Quota purses therefore do not buy too much credit



How to check your print@UCL credit

When you use a print@UCL device, your print credit is shown in the top right hand side of the screen.

You can also check how much credit you have in your account online by logging into the print account web page: https://printaccount.ucl.ac.uk/safecom

Note: A pop-up window will appear with a login prompt - use: "AD\" followed by your UCL USER ID (e.g. ad\ccaixxx) and UCL password to login.

When you print/copy/scan, the payment will be debited from your quota in the following order:

  1. Free Quota (printing credit automatically allocated to you by IS)
  2. User Purchased Quota (printing credit paid for by you) 


Buying printing credit

Do not buy too much credit!!  Your money CANNOT be refunded if you do not use up your purchased printing credit.

To top up the credit in your account, you will be able to pay in two ways:


1. Topping up your print credit with cash - cash loading devices are located in the following UCL Libraries:

  • Main Library, Wilkins Building
  • Science Library, DMS Watson Building
  • School of Slavonic & East European Studies Library, 16 Taviton Street
  • Institute of Archaeology Library, 31-34 Gordon Square
  • Language and Speech Science Library, Chandler House
  • School of Pharmacy Library, 29-39 Brunswick Square
  • Ear Institute & RNID Library, Royal National Throat, Nose and Ear Hospital
  • Institute of Child Health Library, 30 Guilford Street
  • Eastman Dental Library, 256 Grays Inn Road
  • Bartlett Library, Wates House
  • Royal Free Medical Library, Rowland Hill Street
  • Cruciform Library, Cruciform Building (from January 2014) 

Full building addresses and opening hours can be found at UCL Library Services website: http://www.ucl.ac.uk/library/sites

The cash loaders accept the following denominations of money:

Coins: 5p, 10p, 20p, 50p, £1, £2

Notes: £5, £10, £20


2. Topping up your print credit on the web. Log onto the print account web page: https://printaccount.ucl.ac.uk/safecom

Note: A pop-up window will appear with a login prompt - use: "AD\" followed by your UCL USER ID (e.g. ad\ccaixxx) and UCL password to login.

Click on the 'e-pay' icon and you will be guided through the secure payment system to top-up your print credit.

You can pay online with debit or credit card.

Important Information

When you buy additional printing credit your quota will be credited immediately. If for some reason it has not, please email printpayments@ucl.ac.uk quoting your UCL user ID and the time and date you attempted to credit your account. We will try to deal with the problem as quickly as possible.

If you need further advice please contact the ISD Service Desk.

Any attempt to bypass the print charging system is a disciplinary offence which will be referred to the Dean of Students.



What should I do if my printing job is damaged?

If you suspect that there is a problem with an MFD or your output has been  damaged, then please report it the ISD Service Desk. You maybe asked to take your damaged output to the ISD Service Desk in the DMS Watson building to verify the damage.

Note: For faulty/damaged prints/copies, values can only be re-credited to your account to the value of the damaged pages.



How can I get the most from my printing credit?

  • Make sure you use print preview before sending your print job to the queue, the last page may have just have 1 or 2 lines of text on it but if you print it you will be charged for the full page. You can then try and adjust the margins of your document or the size of the font to try and fit all of the text onto as fewer sheets as possible.
  • If you do not want the whole document printed out use the options in the File > Print dialogue box to specify the pages that you want to print.
  • You can specify the pages you want printed by typing in the page numbers or choosing to only print a selection of text that you have highlighted.
  • Alternatively, you can try scaling the number of pages of your document you fit onto one sheet. For example you could fit 2 pages of A4 onto one page.


Will my unused credit be carried over?

The £12 free credit is reset at the beginning of each academic year. Any unused credit that has been added by the user will carry over to the next academic year.

Please note - Any free credit added to your account by UCL will not be carried over.


"No Credit left on account" message

DO NOT tap your card on the reader more than once. If you do, you will log yourself out again or you will receive the message “No credits left on account”. You will need to wait for a couple of minutes if this happens before you can log in again