General email FAQ

Getting started

• What is my UCL e-mail address?

• Can I get my UCL e-mail forwarded to another address?

• What are the UCL email server settings?

• Sending emails from outside UCL (Secure SMTP)

• What is IMAP? What is POP?

• Why has my Inbox been split?

• What is UCL Dropbox?

• Email etiquette and good practice

• My ISP says I can't use the UCL SMTP server - how can I send e-mail from home?

• How can I set up my email program from home (instructions for specific programs)

Managing your mailboxes

• Check your quota

• Managing your mail

• SPAM and Junk email

• My mail has been archived. How can I get the mail back?

• Should I leave mail on the server?

• What is a pop lock?

• How can I check my mailbox sizes (for IMAP users only).

• How can I manage the size of my mailboxes?

• Sending and receiving attachments
  

• What is the best way to make sure my mail gets deleted?

• Why has my mailbox been split?

Email security

• Are emails scanned for viruses?

• I think someone is sending emails from my account - what should I do?

• I want to access my emails when offline. How can I so this?

Troubleshooting mail

Which email program are you using?

• Thunderbird

• Squirrelmail

• Outlook

See also

• Top ten IMAP questions

• What will happen to my email program when I go over quota?