ISD does not yet provide a service on Apple Macintosh computers, but can give a limited amount of support for people with their own Macs, including Mac versions of some software for download.
UCL staff can use Staff WTS on their own Macs by installing the Mac version of the Citrix ICA client, available for both Mac OS X and Mac OS9 and earlier.
or alternatively you can log in to WTS via your web browser
Desktop@UCL Anywhere allows students to access their desktops, apps and files from anywhere via a web browser
Wireless access via eduroam
Fetch - file transfer utility
Fetch 5.3 for Mac OS X provides file transfer using both FTP and secure FTP. The client is available at no charge to educational institutions, and we have obtained a serial number on behalf of UCL. Download the software and get the serial number (UCL id and password required)
Virus checking software
The Mac virus checking program Sophos is available for download from the software database.
Configuring email to use Secure SMTP
To send email from your Mac using the UCL mail system, you must configure your mailer to use secure SMTP. See details of how to do this on several Mac mail programs.
Configuring Macs to work in Halls of Residence
Note that your Mac must be configured to use DHCP.
Discounts on Apple products
UCL staff and students are eligible for educational discounts on Apple hardware and software at the Apple Store for Higher Education. Just connect to http://apple.procureweb.ac.uk/ - this must be done from a computer within the ucl.ac.uk domain.
Getting help and advice
The ISD Service Desk can help with some of the Mac software we provide, but cannot help with general Macintosh problems and queries. However, there is an active Mac user community within UCL using the Macusergroup mailing list. You will usually find someone on that list who can answer your query. You have to join the list in order to be able to send messages to it, but it is open for anyone to join. Just go to http://www.mailinglists.ucl.ac.uk/ and click on Macusergroup.