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Contact E-Learning Environments

Login Issues

If you are contacting ELE to report that you can not login to UCL Moodle or the UCL Wiki please check if you are able to log into other UCL systems, e.g. Staff WTS?

  • If you can not login to other UCL systems please contact the ISD Servicedesk to receive a new UCL password.

  • If you can login to other UCL systems but are still have problems logging into Moodle/Wiki please try logging in with the first 8 characters of your password only.

Please note: UCL's Computer Security Policy requires that passwords are changed on a regular basis, every 150 days. Notification of the requirement to change your password is sent to your UCL email address before it is automatically reset.
See also: FAQ Why can't I log on to UCL's Moodle with my UCL userid and password?

Course content

ELE can not answer queries concerning content within Moodle courses, please direct all content related queries to the course tutor.




The more detailed information you can provide (e.g. the module title and web address of your Moodle course), the quicker we can address your request.




If you have any problems with this form or would like further information please email