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Contact E-Learning Environments

If you would like to request automatic Portico enrolments for your Moodle course, please complete Portico enrolment request form instead.

If you are contacting ELE to report that you can not login to UCL Moodle or the UCL Wiki please check if you are able to log into other UCL systems, e.g. Staff WTS?

  • If you can not login to other UCL systems please contact the ISD Servicedesk to receive a new UCL password.

  • If you can login to other UCL systems but are still have problems logging into Moodle/Wiki please try logging in with the first 8 characters of your password only.

Please note: UCL's Computer Security Policy requires that passwords are changed on a regular basis, every 150 days. Notification of the requirement to change your password is sent to your UCL email address before it is automatically reset.
See also: FAQ Why can't I log on to UCL's Moodle with my UCL userid and password?

Please note: ELE can not answer queries concerning content within Moodle courses, please direct all content related queries to the course tutor.

If you can not login to the form below please email  You need to include your Full name, UCL user ID and detailed information about your enquiry. E.g. The Module title and web address of your Moodle course.


If you would like to speak to a member of the E-Learning Environments Team please call
020 3549 5678 (ext. 65678)

If you heve any problems with this form or would like further information please contact the Learning Technologies Support Service on 020 7679 (4)0820 or email