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In January 2014 the Queen Square Library asked Library users for feedback on the library and its services. A list of the survey questions is available. The survey was open from 13-31 January 2014 and was available both online and in printed form on request. We advertised the survey using email, our websites, flyers & posters.
If you were not able to respond to the survey, please do not hesitate to contact us with your feedback about Library services. Feedback is always welcome.
In total there were 124 replies, from a range of our library users, including staff & students of the UCL Institute of Neurology (IoN) and staff based at the National Hospital for Neurology & Neurosurgery (NHNN). 75 replies were from IoN staff and students and 26 replies were from NHNN staff.
Most respondents are satisfied with services provided, with 76% rating the service overall as Excellent or Good. No respondent rated the service overall as needing improvement.
Over 60% of respondents rated helpfulness and knowledge of staff as Excellent.
Most respondents use the Library for research projects, teaching and exam preparation, and supporting individual patient care. Many respondents provided specific examples of how using the Library had impacted on their work and patient care, which are available in our full results.
The most frequently used resources are Databases and Ejournals, and the most cited priority for the Library was Ejournals. Suggestions for additional services and improvements included extending the ebooks collection and remote ejournal access, increasing the number of, and software on, the computers in the Library, improving wireless access, and extending opening hours.
Full results and our replies to your suggestions are now available.
Library staff are very grateful to everybody who completed the survey. All respondents who provided their details were entered into a prize draw to win Waterstones vouchers and the first prize of £30 was won by Des Carter (NHNN). The second prize of £20 was won by Javier Elkin (PhD student in Translational Cognitive Neuroscience).   |